Senior Manager, Professional Services

Clio
Vancouver
Workplace: HybridFull timeCAD 155,700 - 233,500 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Strategic leadership","Financial ownership","Team leadership","Customer focus","Data-driven decision-making"]

Lead the strategic vision and next phase of Professional Services, aligning service offerings to drive retention, product adoption, and revenue growth. Own the function’s P&L, build operating metrics and financial discipline, and expand into new AI-native service lines. Develop and lead a team of subject matter experts, deliver white-glove enterprise services, and use AI as the foundation of the delivery operating model to scale cost-to-serve while improving customer outcomes.

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Clio
Clio
8 hours ago

Senior Manager, Professional Services

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the strategic vision and next phase of Professional Services, aligning service offerings to drive retention, product adoption, and revenue growth. Own the function’s P&L, build operating metrics and financial discipline, and expand into new AI-native service lines. Develop and lead a team of subject matter experts, deliver white-glove enterprise services, and use AI as the foundation of the delivery operating model to scale cost-to-serve while improving customer outcomes.
Location: Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Define and execute the Professional Services strategic vision and expansion into new service lines and offerings.
  • •Own full P&L for Professional Services, driving profitability and maintaining key operational and financial metrics.
  • •Develop and lead a high-performing team, including coaching, growth, and building a talent pipeline.
  • •Lead customer-centric service design and delivery, acting as a trusted advisor and managing escalations.
  • •Establish AI as the foundation of the Professional Services operating model and institutionalize a data-driven, AI-enabled approach to improve delivery efficiency.

Pay and Benefits

Salary: CAD 155,700 - 233,500 annually
Perks:Health InsuranceDentalVisionHybrid WorkFlexible TimeCounseling BenefitRrsp MatchingResp Contribution

Key Requirements

  • •Define and execute the strategic vision for the Professional Services function aligned to company goals.
  • •Own end-to-end P&L responsibilities, including budgeting, forecasting, profitability, and financial metrics.
  • •Lead and develop a high-performing team of subject matter experts, providing coaching and growth opportunities.
  • •Design and deliver differentiated white-glove service offerings for enterprise and high-value customers, including escalation management.
  • •Use AI to build an AI-first professional services operating model and champion adoption of AI-native tooling across delivery and customer interactions.
Experience:AILegal techCustomer successEnterprise services
Skills:Strategic leadershipFinancial ownershipTeam leadershipCustomer focusData-driven decision-making

Company Brief

Clio
Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.
Industry: LegalTech
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn