Café Coach - Scottsdale Fashion Sq

Discover Financial
United States
Workplace: OnsiteFull timeUSD 95,000 - 105,000 annuallyFunction: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Customer focus","Problem-solving","Continuous improvement"]

Lead a high-performing Café team on the floor, coaching Café Ambassadors to deliver exceptional guest experiences “Every Customer, Every Time.” Partner with Food & Beverage teams to steward the space, drive continuous improvement, and translate customer feedback into better operations. Oversee daily routines with a focus on security, risk management, and compliance, while building de-escalation and problem-solving confidence. Help guests navigate digital banking and support community events.

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Discover Financial
Discover Financial
1 day ago

Café Coach - Scottsdale Fashion Sq

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead a high-performing Café team on the floor, coaching Café Ambassadors to deliver exceptional guest experiences “Every Customer, Every Time.” Partner with Food & Beverage teams to steward the space, drive continuous improvement, and translate customer feedback into better operations. Oversee daily routines with a focus on security, risk management, and compliance, while building de-escalation and problem-solving confidence. Help guests navigate digital banking and support community events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach Café Ambassadors to deliver exceptional guest experience without traditional sales quotas.
  • •Lead through behavioral coaching using real-time observation and continuous feedback.
  • •Maintain the Café environment and align operations with brand values and customer-centric standards.
  • •Drive operational excellence through an owner’s mindset, customer feedback, and continuous iteration.
  • •Oversee daily operations with security, risk management, and compliance; empower de-escalation and problem-solving; support digital navigation and community impact.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually
Perks:MedicalDentalVisionPrescriptionsLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kParental LeaveHealth InsuranceChildcareElder Care

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification
  • •At least 2 years of Customer, Retail, or Financial Services experience
  • •At least 1 year of People Management experience or 2 years Retail Bank Experience
  • •Bachelor’s Degree
  • •3+ years of Customer, Retail, or Financial Services experience and 2+ years of People Management experience
Experience:2+ yearsCustomerRetailFinancial services
Education:Bachelor's
Skills:LeadershipCoachingCustomer focusProblem-solvingContinuous improvement
Tech Stack:Mobile bankingOnline bankingAIGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn