Customer Assistant

Waitrose & Partners
United Kingdom
Workplace: OnsiteTemporaryGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Problem-solving"]

Deliver engaging customer service in a John Lewis shop by using product knowledge to support sales, answering customer queries, and keeping shop standards high. Work flexibly across the store (till support, stock replenishment, price ticketing, cleanliness), identify improvements, and help protect profits through accurate stock counts. Must be able to work varied full/part-time hours across seven days, including Wednesdays until 20:00, with additional night premium for late shifts.

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Waitrose & Partners
Waitrose & Partners
8 hours ago

Customer Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver engaging customer service in a John Lewis shop by using product knowledge to support sales, answering customer queries, and keeping shop standards high. Work flexibly across the store (till support, stock replenishment, price ticketing, cleanliness), identify improvements, and help protect profits through accurate stock counts. Must be able to work varied full/part-time hours across seven days, including Wednesdays until 20:00, with additional night premium for late shifts.
Location: United Kingdom
Workplace: Onsite
Employment Type: Temporary
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging, inspirational customer service across the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Put the customer first by proactively acknowledging needs, understanding requests, and resolving queries.
  • •Work flexibly across the shop to support the team with till support, stock replenishment, price ticketing, and shop-keeping.
  • •Maintain shop standards through displays, stock availability, cleanliness, identify improvements, and support accurate stock counts.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Experience of working in a customer facing role (welcomed but not essential).
  • •Merchandising and product displays experience (desirable).
  • •Ability to work varied hours across seven days, including Wednesdays until 20:00.
Skills:CommunicationCustomer serviceProblem-solving

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn