BMC

2 weeks ago

Sr Customer Success Specialist - Mexico

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Last checked: 12 minutes agoStatus: Live

Job Summary

Serve as a trusted technical advisor to customers using Control-M, driving adoption, value realization, and long-term success across the customer lifecycle. Own customer engagement plans—workshops, QBRs, and health reviews—while supporting implementations, upgrades, migrations, SaaS transitions, and modernization. Leverage product usage data and telemetry (including Gainsight insights) to proactively recommend actions, improve customer health, and partner with Customer Success, Sales, Support, Professional Services, Product, and Engineering teams to expand outcomes.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and value realization across the lifecycle by executing Customer Success engagement motions and plans.
•Develop and run adoption programs including workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
•Provide technical advisory on Control-M best practices, architecture, operational excellence, governance, automation, and modernization.
•Support customers through implementations, upgrades, migrations, SaaS transitions, and strategic transformation projects.
•Use customer telemetry/product usage data and Gainsight insights to identify risks and recommend proactive adoption actions; partner cross-functionally to improve outcomes.

Travel: Low travel

Key Requirements

•Minimum 3 years of experience working with Control-M or comparable enterprise workload automation and scheduling solutions.
•Hands-on experience administering, supporting, implementing, or consulting on Control-M environments (on-prem and/or SaaS).
•Strong knowledge of Control-M version 9.x environments, preferably 9.18–9.22 and newer releases.
•Experience with Control-M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
•Fluency in Spanish is required.

Experience:3+ yearsEnterprise workload automationWorkload orchestrationCustomer successEnterprise schedulingSaaS transitionsDevOps

Skills:TroubleshootingAnalytical thinkingConsultingProblem-solvingCommunicationPresentationStakeholder managementCustomer engagement

Certifications:Control-M certifications

Languages:Spanish

Tech Stack:Control-MControl-M version 9.xAPIsWorkload Change Manager (WCM)Managed File Transfer (MFT)Workload ArchivingGainsightOracleMicrosoft SQL ServerPostgreSQLDevOpsCloud platformsERPAutomation frameworks

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC