Customer Care Associate (JP-speaking)

Payoneer
Seoul
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Interpersonal skills","Service orientation","Organization","Detail-minded","Problem solving","Multitasking","Active listening","Work ethic","Accountability"]

Provide prompt, friendly customer support to Japanese-speaking users via phone, email, and chat. Resolve inquiries end-to-end, escalate critical issues, and manage multiple tools including Payoneer CRM. Proactively educate customers on Payoneer products, improve satisfaction, and become a domain expert for the designated market while gathering customer feedback to help the company improve.

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FursaFursa
Payoneer
Payoneer
1 month ago

Customer Care Associate (JP-speaking)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide prompt, friendly customer support to Japanese-speaking users via phone, email, and chat. Resolve inquiries end-to-end, escalate critical issues, and manage multiple tools including Payoneer CRM. Proactively educate customers on Payoneer products, improve satisfaction, and become a domain expert for the designated market while gathering customer feedback to help the company improve.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to and resolve customer inquiries, requests, and concerns via phone, email, and chat.
  • •Ensure exceptional support for customers from start to finish.
  • •Escalate critical issues to the appropriate internal team when necessary.
  • •Use multiple systems, including Payoneer CRM, to manage customer interactions.
  • •Recommend and educate customers on Payoneer features and benefits to improve satisfaction and deepen relationships.

Key Requirements

  • •Must be proficient in Japanese (preferably JLPT N1 or N2 certificate holder).
  • •Must have strong English communication skills (verbal and writing).
  • •1-3 years of relevant experience or experience in customer service.
  • •Service-oriented mindset with excellent interpersonal skills.
  • •Ability to multitask across multiple systems/screens and work under time constraints.
Experience:1-3 years
Skills:Interpersonal skillsService orientationOrganizationDetail-mindedProblem solvingMultitaskingActive listeningWork ethicAccountability
Certifications:JLPT N1JLPT N2
Languages:JapaneseEnglish
Tech Stack:Payoneer CRM

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn