Customer Care Associate (JP-speaking)

Payoneer
Seoul
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Interpersonal skills","Service orientation","Organization","Detail-minded","Problem solving","Multitasking","Active listening","Work ethic","Accountability"]

Provide prompt, friendly customer support to Japanese-speaking users via phone, email, and chat. Resolve inquiries end-to-end, escalate critical issues, and manage multiple tools including Payoneer CRM. Proactively educate customers on Payoneer products, improve satisfaction, and become a domain expert for the designated market while gathering customer feedback to help the company improve.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Payoneer
Payoneer
22 hours ago

Customer Care Associate (JP-speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide prompt, friendly customer support to Japanese-speaking users via phone, email, and chat. Resolve inquiries end-to-end, escalate critical issues, and manage multiple tools including Payoneer CRM. Proactively educate customers on Payoneer products, improve satisfaction, and become a domain expert for the designated market while gathering customer feedback to help the company improve.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to and resolve customer inquiries, requests, and concerns via phone, email, and chat.
  • •Ensure exceptional support for customers from start to finish.
  • •Escalate critical issues to the appropriate internal team when necessary.
  • •Use multiple systems, including Payoneer CRM, to manage customer interactions.
  • •Recommend and educate customers on Payoneer features and benefits to improve satisfaction and deepen relationships.

Key Requirements

  • •Must be proficient in Japanese (preferably JLPT N1 or N2 certificate holder).
  • •Must have strong English communication skills (verbal and writing).
  • •1-3 years of relevant experience or experience in customer service.
  • •Service-oriented mindset with excellent interpersonal skills.
  • •Ability to multitask across multiple systems/screens and work under time constraints.
Experience:1-3 years
Skills:Interpersonal skillsService orientationOrganizationDetail-mindedProblem solvingMultitaskingActive listeningWork ethicAccountability
Certifications:JLPT N1JLPT N2
Languages:JapaneseEnglish
Tech Stack:Payoneer CRM

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn