Concierge Specialist IV

Coinbase
Singapore
Workplace: HybridFull timeSGD 96,900 - 96,900 annuallyFunction: Hospitality & Food ServiceSkills: ["Relationship management","Cross-functional collaboration","Issue resolution","Mentoring","Customer advocacy"]

Serve as a senior relationship owner for Coinbase’s highest-value customers on the Customer Experience team. Own complex, escalated issues end to end by partnering with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic improvements. Lead customer onboarding and adoption of new features and value-added services, surface customer feedback, and mentor junior concierge agents to raise service quality.

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FursaFursa
Coinbase
Coinbase
2 months ago

Concierge Specialist IV

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a senior relationship owner for Coinbase’s highest-value customers on the Customer Experience team. Own complex, escalated issues end to end by partnering with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic improvements. Lead customer onboarding and adoption of new features and value-added services, surface customer feedback, and mentor junior concierge agents to raise service quality.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Own and deepen relationships with a portfolio of highest-value customers as their primary point of contact across Coinbase products and services.
  • •Lead resolution of complex, escalated customer issues by partnering with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
  • •Drive onboarding and product adoption by educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
  • •Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements to reduce friction and strengthen trust.
  • •Mentor junior concierge agents on relationship management and issue resolution, raising the team’s overall quality bar.

Pay and Benefits

Salary: SGD 96,900 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision

Key Requirements

  • •4+ years of experience in customer success, account management, or high-touch client advisory roles in financial services, fintech, or crypto, with familiarity with derivatives products.
  • •Professional fluency in Tamil for business and customer-facing communication.
  • •Experience independently managing a portfolio of high-value client relationships with measurable outcomes in retention, satisfaction, or revenue growth.
  • •Currently holds or previously held a CMS 6A license, and can obtain it again if needed; proficiency with CRM and support tooling (e.g., Salesforce, Zendesk) and Google Suite.
  • •Ability to support on-call coverage and manage escalations outside normal working hours, including weekends.
Experience:Financial servicesFintechCrypto
Skills:Relationship managementCross-functional collaborationIssue resolutionMentoringCustomer advocacy
Certifications:CMS 6A
Languages:Tamil
Tech Stack:SalesforceZendeskGoogle SuiteGenerative AI

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn