VP, Head of Client Services

First Abu Dhabi Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 10-15 yearsSkills: ["Client-centric mindset","Communication","Interpersonal skills","Problem-solving","Attention to detail"]

Lead client servicing for FAB AM clients as the primary point of contact, handling day-to-day inquiries and ensuring a consistently high service experience across touchpoints. Coordinate client onboarding, account maintenance, and reporting, partnering with Relationship and Portfolio Managers and Operations to meet SLAs. Track client satisfaction metrics, oversee timely reporting and documentation accuracy, resolve/escalate complex cases, and drive continuous improvement to strengthen client relationships.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
2 weeks ago

VP, Head of Client Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Lead client servicing for FAB AM clients as the primary point of contact, handling day-to-day inquiries and ensuring a consistently high service experience across touchpoints. Coordinate client onboarding, account maintenance, and reporting, partnering with Relationship and Portfolio Managers and Operations to meet SLAs. Track client satisfaction metrics, oversee timely reporting and documentation accuracy, resolve/escalate complex cases, and drive continuous improvement to strengthen client relationships.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and service delivery across touchpoints.
  • •Coordinate client onboarding, account maintenance, and reporting to ensure adherence to service standards.
  • •Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and meet SLAs.
  • •Monitor client satisfaction metrics and identify opportunities to enhance service delivery and strengthen client relationships.
  • •Manage client queries and documentation with accuracy; ensure timely reports/statements/account updates and escalate complex cases as needed.

Key Requirements

  • •Provide client servicing and relationship support as part of client lifecycle management.
  • •Coordinate client onboarding and KYC processes to ensure compliance and smooth onboarding.
  • •Track service KPIs and SLAs, managing client query and issue resolution.
  • •Maintain CRM records and client data accurately and efficiently.
  • •10-15 years of experience in client services/relationship support.
Experience:10-15 years
Skills:Client-centric mindsetCommunicationInterpersonal skillsProblem-solvingAttention to detail
Languages:US
Tech Stack:CRM

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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