Training and Field Support Specialist (Active Top Secret Required)

Akima
New York
Workplace: OnsiteFull timeUSD 110,000 - 115,000Function: Customer Support (Service Desk)Skills: ["Communication","Customer service"]

Create and maintain training materials for analytical applications and deliver training sessions in both virtual and classroom settings. Use frontline field support to provide end-user troubleshooting, ad hoc training, and critical incident assistance. Collaborate with stakeholders to refine training programs and instructional offerings, while applying expertise in Intelligence Community operations and analytic workflows. Travel is required to deliver training across locations.

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FursaFursa
Akima
Akima
3 months ago

Training and Field Support Specialist (Active Top Secret Required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Create and maintain training materials for analytical applications and deliver training sessions in both virtual and classroom settings. Use frontline field support to provide end-user troubleshooting, ad hoc training, and critical incident assistance. Collaborate with stakeholders to refine training programs and instructional offerings, while applying expertise in Intelligence Community operations and analytic workflows. Travel is required to deliver training across locations.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Master analytical applications and instruct end users on system functionalities.
  • •Develop comprehensive training materials and create course content tailored to different audiences.
  • •Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance.
  • •Travel to deliver training sessions across diverse locations as needed.
  • •Collaborate with stakeholders to implement and improve training programs and offerings.
Travel: Medium travel

Pay and Benefits

Salary: USD 110,000 - 115,000
Perks:MedicalDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •Active Top Secret clearance with SCI eligibility.
  • •Experience in a technical support position or training in a Windows-based IT environment (3 years preferred).
  • •Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years preferred).
  • •Experience supporting IT training delivery and curriculum development for US Federal agencies or IT helpdesk/call center work processes (1 year preferred).
  • •Excellent oral and written communication skills, outstanding customer service, and intermediate Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) experience.
Experience:Intelligence CommunityUS Federal agenciesWindows-based IT
Skills:CommunicationCustomer service
Languages:En-us
Tech Stack:WindowsMicrosoft Office SuiteOutlookWordExcelPowerPointAnalyst's NotebookPalantir

Eligibility

Security Clearance:Top SecretSCI eligibility

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website