Training and Field Support Specialist (Active Top Secret Required)

Create course materials and deliver training for analytical applications used by end users in a Windows-based IT environment. Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance, while coordinating with stakeholders to improve training programs. Deliver sessions in both virtual and traditional classroom settings and travel as needed (25%) to support on-site delivery. Maintain IT training delivery, curriculum development, and ongoing end-user support.