Senior Lead - Operational Performance & Excellence

Monzo Bank
Cardiff, London
Workplace: RemoteFull timeGBP 90,400 - 114,250 annuallyFunction: Administration & Executive AssistanceSkills: ["Analytical thinking","Collaboration","Stakeholder management","Continuous improvement","Independent problem-solving"]

Own operational performance for Operations by translating strategy into clear, outcome-led performance tiers and measurement frameworks leaders can apply daily. Use complex data to identify bottlenecks, eliminate inefficiencies, and target high-impact improvements. Partner across Operations, Data, and People to build predictive, AI-driven insights and unified standards, while aligning and communicating expectations and coaching programs that elevate capability and workforce planning.

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Monzo Bank
Monzo Bank
1 day ago

Senior Lead - Operational Performance & Excellence

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Last checked: 5 hours agoStatus: Live

Job Summary

Own operational performance for Operations by translating strategy into clear, outcome-led performance tiers and measurement frameworks leaders can apply daily. Use complex data to identify bottlenecks, eliminate inefficiencies, and target high-impact improvements. Partner across Operations, Data, and People to build predictive, AI-driven insights and unified standards, while aligning and communicating expectations and coaching programs that elevate capability and workforce planning.
Location: Cardiff, London
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Drive how performance is measured, understood, and elevated across Operations, serving as custodian for team and individual performance.
  • •Translate strategy into outcome-led performance tiers and provide transparent visibility and measurement frameworks for daily decision-making.
  • •Analyse operational data to uncover bottlenecks, eliminate structural inefficiencies, and prioritize high-impact improvements.
  • •Partner with People, Data, Tech, and comms teams to align expectations, refine frameworks, and elevate capability through coaching and training programs.
  • •Build accessible AI tools and predictive analytics to accelerate decision-making while keeping metrics clear and aligned with Monzo values.

Pay and Benefits

Salary: GBP 90,400 - 114,250 annually
Equity and Bonus:Equity
Perks:Learning BudgetHome Office

Key Requirements

  • •Experience in operational excellence, business intelligence, or performance management in a high-growth, tech-first business.
  • •Strong analytical skills and comfort working with complex data, partnering with Data teams for self-serve analysis (SQL desirable).
  • •Interest in the intersection of people and technology, using AI and advanced analytics to unlock insights.
  • •Ability to build relationships and collaborate across People, tech, and business teams to deliver outcomes.
  • •Continuous improvement mindset and capability to solve complex structural problems by constructing scalable frameworks.
Skills:Analytical thinkingCollaborationStakeholder managementContinuous improvementIndependent problem-solving
Languages:English
Tech Stack:SQLAIPredictive analyticsAutomated data pipelines

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn