Cisco

1 month ago

Client Operations Delivery Analyst (Korean Language Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join Cisco as a Client Operations Delivery Analyst to optimize end-to-end renewals and commercial transactions for Korean-speaking customers, using data analytics and AI-driven automation to improve ARR, data quality, and stakeholder experience. Collaborate cross-functionally, drive upsell/cross-sell initiatives, and present insights to internal sellers while enabling scalable, automated processes.

Location: Kuala Lumpur, Penang

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Act as a trusted advisor to customers through an end-to-end renewals cycle including customer definition, asset and license reconciliation, pricing, ordering process and asset entitlement.
•Leverage AI and data analytics to refine customer definitions and maintain data integrity for improved sales targeting and operational efficiency.
•Own and execute install base assessment and reconciliation by aggregating data from multiple sources into an agreed baseline.
•Contribute to ARR transformation by migrating to Cisco Buying Programs and expanding renewal practices through upsell and cross-sell campaigns.
•Prepare and present renewal data packages and proposals that translate data into actionable insights and identify upsell opportunities.

Key Requirements

•Korean language proficiency is required; English proficiency also needed for collaboration
•University degree or equivalent experience required
•Experience in advisory roles influencing stakeholders and translating complex concepts into guidance
•Ability to work cross-functionally to achieve outcomes within planned timelines and resolve roadblocks
•Detail-oriented with strong organizational and problem-solving capabilities; project management experience is a plus

Experience:IT

Education:Bachelor's

Skills:CommunicationProblem-solvingData storytellingLeadershipCollaboration

Languages:KoreanEnglish

Tech Stack:SalesforceSigma SolutionsMicrosoft OfficeAIData analyticsData visualization

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Client Operations Delivery Analyst (Korean Language Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur, Penang

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Act as a trusted advisor to customers through an end-to-end renewals cycle including customer definition, asset and license reconciliation, pricing, ordering process and asset entitlement.
•Leverage AI and data analytics to refine customer definitions and maintain data integrity for improved sales targeting and operational efficiency.
•Own and execute install base assessment and reconciliation by aggregating data from multiple sources into an agreed baseline.
•Contribute to ARR transformation by migrating to Cisco Buying Programs and expanding renewal practices through upsell and cross-sell campaigns.
•Prepare and present renewal data packages and proposals that translate data into actionable insights and identify upsell opportunities.

Key Requirements

•Korean language proficiency is required; English proficiency also needed for collaboration
•University degree or equivalent experience required
•Experience in advisory roles influencing stakeholders and translating complex concepts into guidance
•Ability to work cross-functionally to achieve outcomes within planned timelines and resolve roadblocks
•Detail-oriented with strong organizational and problem-solving capabilities; project management experience is a plus

Experience:IT

Education:Bachelor's

Skills:CommunicationProblem-solvingData storytellingLeadershipCollaboration

Languages:KoreanEnglish

Tech Stack:SalesforceSigma SolutionsMicrosoft OfficeAIData analyticsData visualization

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor