Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible)

Discover Financial
United States, Richmond, Chicago, New York, Houston
Workplace: RemoteFull timeUSD 161,500 - 184,300 annuallyFunction: SalesExperience: 7+ yearsEducation: high_schoolSkills: ["People leadership","Coaching","Performance management","Stakeholder management","Root-cause problem-solving"]

Lead the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean, and Mexico. Manage and mentor a high-performing team overseeing end-to-end acceptance—from merchant and POS/ecommerce/ATM environments through gateway/orchestrator, PSP, processor, and acquirer. Diagnose and remediate acceptance breakages, coordinate root-cause analysis and recovery validation, and align cross-functionally with Strategy, Product, Technology, Networks, Operations, Commercial, and Data while establishing KPIs and operating controls.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 day ago

Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean, and Mexico. Manage and mentor a high-performing team overseeing end-to-end acceptance—from merchant and POS/ecommerce/ATM environments through gateway/orchestrator, PSP, processor, and acquirer. Diagnose and remediate acceptance breakages, coordinate root-cause analysis and recovery validation, and align cross-functionally with Strategy, Product, Technology, Networks, Operations, Commercial, and Data while establishing KPIs and operating controls.
Location: United States, Richmond, Chicago, New York, Houston
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a high-performing team across country acceptance, analytics, PSP-related acceptance, and referral investigations.
  • •Translate global Technical Quality of Acceptance priorities into market-specific regional plans across Latin America, the Caribbean, and Mexico.
  • •Supervise end-to-end diagnosis and remediation of acceptance breakages across the merchant-to-acquirer payment ecosystem.
  • •Coordinate disciplined problem management (root-cause analysis, remediation ownership, progress tracking, recovery validation, lessons learned) using specialist resources.
  • •Establish KPIs, reporting, playbooks, escalation paths, and operating controls; represent the function in governance and executive updates.
Travel: Medium travel

Pay and Benefits

Salary: USD 161,500 - 184,300 annually

Key Requirements

  • •At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations, or payment technology.
  • •At least 5 years of people leadership and performance management experience.
  • •Fluent in Spanish and English.
  • •High School Diploma, GED or equivalent certification.
  • •Experience working with global/regional payment network, acquirers, processors, merchant-services providers, PSPs, gateways, payment orchestration platforms, merchants, or ATM operators (preferred).
Experience:7+ yearsPaymentsPayment operationsMerchant processingPayment acquiringFintech
Education:High School
Skills:People leadershipCoachingPerformance managementStakeholder managementRoot-cause problem-solving
Languages:SpanishEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn