Ebury

3 days ago

Junior Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a daily point of contact for corporate clients, providing operational and trading assistance while managing a portfolio of 300 clients on Ebury’s EBO platform. Support client relationships end-to-end by resolving issues, monitoring client needs around FX, payments, and account setup, and ensuring clients use Ebury as their main platform. Build commercial awareness by spotting new opportunities and maintaining accurate, detail-driven client work.

Location: Vilnius

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide daily operational and trading assistance to a portfolio of 300 clients trading online through the EBO platform.
•Support client relationships by understanding clients’ business activities and FX needs and ensuring Ebury is used for international trading and payments.
•Resolve client issues as they arise and help clients identify issues preemptively (e.g., payment dates and banking data).
•Promote the company offering to identify new opportunities to grow existing key accounts in coordination with sales/commercial teams.
•Handle accurate currency trade booking and high-value/volume payment details with strong attention to detail and number accuracy.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Fluency in Lithuanian and professional-level English.
•Strong interest in client servicing with a service mindset focused on exceeding customer expectations.
•Strong written and verbal communication skills, with the confidence to liaise across internal departments to find solutions.
•Ability to manage workload under tight time constraints and handle multiple enquiries across platforms.
•Knowledge of FX and/or working experience, plus awareness of commercial metrics like exchange rates and profit margins.

Experience:Client servicing

Skills:CommunicationProblem-solvingMultitaskingCustomer focusCommercial awareness

Languages:LithuanianEnglish

Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury

Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn

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Ebury

3 days ago

Junior Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Vilnius

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide daily operational and trading assistance to a portfolio of 300 clients trading online through the EBO platform.
•Support client relationships by understanding clients’ business activities and FX needs and ensuring Ebury is used for international trading and payments.
•Resolve client issues as they arise and help clients identify issues preemptively (e.g., payment dates and banking data).
•Promote the company offering to identify new opportunities to grow existing key accounts in coordination with sales/commercial teams.
•Handle accurate currency trade booking and high-value/volume payment details with strong attention to detail and number accuracy.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Fluency in Lithuanian and professional-level English.
•Strong interest in client servicing with a service mindset focused on exceeding customer expectations.
•Strong written and verbal communication skills, with the confidence to liaise across internal departments to find solutions.
•Ability to manage workload under tight time constraints and handle multiple enquiries across platforms.
•Knowledge of FX and/or working experience, plus awareness of commercial metrics like exchange rates and profit margins.

Experience:Client servicing

Skills:CommunicationProblem-solvingMultitaskingCustomer focusCommercial awareness

Languages:LithuanianEnglish

Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn