Customer Success Manager

Vantage
New York
Workplace: RemoteFull timeUSD 110,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Attention to detail","Bias for action","Emotional intelligence","Customer empathy"]

Own the full lifecycle of post-sale customer engagement, leading onboarding, adoption, value and renewal playbooks. Serve as a trusted advisor and the voice of the customer, presenting business reviews and advocating internally to resolve support issues and drive feature enhancements. Engage technical customers across growth startups to enterprise teams, delivering training and solicit ongoing product feedback while maximizing outcomes from Vantage’s cloud cost transparency platform.

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FursaFursa
Vantage
Vantage
4 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Own the full lifecycle of post-sale customer engagement, leading onboarding, adoption, value and renewal playbooks. Serve as a trusted advisor and the voice of the customer, presenting business reviews and advocating internally to resolve support issues and drive feature enhancements. Engage technical customers across growth startups to enterprise teams, delivering training and solicit ongoing product feedback while maximizing outcomes from Vantage’s cloud cost transparency platform.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
  • •Become a trusted advisor to ensure customers maximize the benefit of the Vantage solution.
  • •Be the voice of the customer internally, advocating for timely resolution of support issues and friction to broader adoption.
  • •Present business reviews and solicit ongoing product feedback from customers.
  • •Effectively engage stakeholders across customer teams to deliver a comprehensive engagement model.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually

Key Requirements

  • •3+ years of customer-centric experience in Customer Success or Technical Account Management in B2B tech or SaaS.
  • •Ability to communicate clearly with a high attention to detail for technical audiences (CTOs, VPs of Engineering/Infrastructure, DevOps).
  • •Previous experience with FinOps Cloud Cost Management solutions.
  • •Ability to efficiently manage a portfolio from SMB up to commercial accounts.
  • •Strong emotional intelligence to empathize with customers and drive resolutions.
Experience:3+ yearsB2B techSaaSFinOps
Skills:CommunicationAttention to detailBias for actionEmotional intelligenceCustomer empathy

Company Brief

Vantage
Builds a cloud-native data platform simplifying analytics and infrastructure operations for teams, offering tools to query, monitor, and manage data workloads with a focus on developer experience and scalability.
Industry: Data Infrastructure
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