IT Monitoring Specialist - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 85,000 - 115,000 annuallyFunction: Product ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Calm under pressure"]

Ensure 24/7 uptime by monitoring customers’ IT systems, networks, servers, and applications, proactively identifying issues, responding to alerts, and troubleshooting incidents to restore normal operations. Collaborate with cross-functional IT teams to resolve complex problems, document and track incidents, and escalate critical events when needed. Help improve monitoring procedures, thresholds, and documentation, and analyze alert trends to prevent recurring failures.

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General Dynamics
General Dynamics
1 day ago

IT Monitoring Specialist - TS/SCI with Polygraph

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Ensure 24/7 uptime by monitoring customers’ IT systems, networks, servers, and applications, proactively identifying issues, responding to alerts, and troubleshooting incidents to restore normal operations. Collaborate with cross-functional IT teams to resolve complex problems, document and track incidents, and escalate critical events when needed. Help improve monitoring procedures, thresholds, and documentation, and analyze alert trends to prevent recurring failures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Monitor customer IT systems, networks, servers, and applications 24/7 to proactively identify and resolve issues impacting performance or availability.
  • •Respond to alerts and notifications from monitoring tools by diagnosing problems and implementing appropriate solutions.
  • •Collaborate with cross-functional IT teams to investigate and resolve complex technical issues with minimal business disruption.
  • •Document and track incidents, including troubleshooting steps and resolution outcomes, and escalate critical incidents as necessary.
  • •Maintain and improve monitoring and alerting procedures, thresholds, and IT documentation; analyze alert trends to prevent recurring issues.

Pay and Benefits

Salary: USD 85,000 - 115,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1+ years of related experience in IT monitoring, incident response, and troubleshooting.
  • •Experience with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, or SCOM.
  • •Experience with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
  • •Strong problem-solving skills and the ability to stay calm under pressure in high-stress situations.
  • •Ability to work shifts, including nights, weekends, and holidays, as part of a 24/7 team; CompTIA Security+ required.
Experience:1+ years
Education:Bachelor's in Information Technology, Computer Science, or a related field
Skills:Problem-solvingCommunicationCalm under pressure
Certifications:CompTIA Security+CompTIA Network+CCNA
Tech Stack:DynatraceNagiosZabbixSolarWindsSCOMServiceNowRemedyWindowsLinuxWindows ServerActive DirectoryGroup PolicyDNSDHCPMicrosoft Exchange

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn