Executive - Customer Service - Rail & Inland Terminals - Ahmedabad

DP World
Ahmedabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: mastersSkills: ["Communication","Customer service","Problem-solving"]

Manage customer communications for rail and inland terminal export/import shipments. Share railing details, train running and port arrival updates, buffer shifting and vehicle hold status, and in-transit/arrival information to customers and shipping lines. Coordinate documentation such as PDA receipts, VDS letters, KYC/GST details, delivery orders, notices to trade, and balance confirmations while supporting Sales with tariff and export reports.

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FursaFursa
DP World
DP World
2 days ago

Executive - Customer Service - Rail & Inland Terminals - Ahmedabad

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage customer communications for rail and inland terminal export/import shipments. Share railing details, train running and port arrival updates, buffer shifting and vehicle hold status, and in-transit/arrival information to customers and shipping lines. Coordinate documentation such as PDA receipts, VDS letters, KYC/GST details, delivery orders, notices to trade, and balance confirmations while supporting Sales with tariff and export reports.
Location: Ahmedabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Share railing details with customers for export/import shipments.
  • •Update customers twice daily on train running and port arrival status.
  • •Provide daily buffer shifting and vehicle hold updates to support fast vehicle turnaround.
  • •Coordinate shipment documentation including PDA receipts, VDS letters, KYC/GST details, and delivery orders.
  • •Assist Sales with tariff-related emails and prepare export reports on request, including balance confirmations and collection follow-ups with Finance.

Key Requirements

  • •Strong English communication (oral and written) for customer interactions.
  • •Ability to use local language(s) for spoken communication.
  • •Excellent command of customer service practices.
  • •Competence in replying to day-to-day customer queries to ensure service continuity.
  • •Comfort working with shipment/terminal updates and customer-facing reporting.
Education:Master's
Skills:CommunicationCustomer serviceProblem-solving
Languages:English

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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