Technical Account Manager - Openshift (m/f/d)

Red Hat
Austria
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Collaboration","Mentorship","Customer advocacy"]

Serve as a trusted advisor to a small set of strategic enterprise customers, helping them successfully adopt and run Red Hat OpenShift Container Platform. Deliver proactive, relationship-based support and mentorship, perform technical reviews to prevent issues, and act as a point of contact during major incidents. Partner with Engineering, R&D, Product Management, and Global Support to debug and resolve issues, maintain customer environment documentation, and align Red Hat cloud solutions with customer use cases.

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FursaFursa
Red Hat
Red Hat
3 days ago

Technical Account Manager - Openshift (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to a small set of strategic enterprise customers, helping them successfully adopt and run Red Hat OpenShift Container Platform. Deliver proactive, relationship-based support and mentorship, perform technical reviews to prevent issues, and act as a point of contact during major incidents. Partner with Engineering, R&D, Product Management, and Global Support to debug and resolve issues, maintain customer environment documentation, and align Red Hat cloud solutions with customer use cases.
Location: Austria
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage and grow customer relationships through attentive, relationship-based support
  • •Build trust and act as an advocate for customers inside Red Hat
  • •Perform technical reviews to identify and prevent issues and maintain updated customer environment documentation
  • •Serve as a point of contact for major incidents, manage customer expectations, and coordinate resolution with engineering and support teams
  • •Support enterprise customers with automated, containerized cloud application platform solutions and deliver portfolio updates/upgrades

Key Requirements

  • •5+ years of experience in customer support, development, engineering, or QA (customer-facing) organizations
  • •Strong written and verbal communication skills in German and English to convey complex information clearly
  • •Competence in enterprise architecture and strategic business drivers
  • •Ability to manage multiple issues and projects with strong attention to detail
  • •Aptitude to learn new technologies quickly, including container orchestration, container registries, container build strategies, and microservices on container platforms
Experience:5+ yearsEnterpriseCloudContainersKubernetesDevOps
Education:Bachelor's
Skills:CommunicationRelationship managementCollaborationMentorshipCustomer advocacy
Languages:GermanEnglish
Tech Stack:Red Hat OpenShift Container PlatformOpenShiftContainersKubernetesRed Hat Ansible Automation PlatformIT automationContainer orchestrationContainer registriesMicroservicesRPM-based LinuxJavaDevOpsAWSAzureGCPAI PlatformContinuous integrationContinuous deliveryCI/CD

Company Brief

Red Hat
Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Raleigh, United States
Founded: 1993
WebsiteLinkedIn