Client Success Manager

Kaplan North America
Florida
Workplace: RemoteFull timeUSD 31,200 - 78,647 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Problem-solving","Strategic analysis","Cross-functional collaboration"]

Drive retention and growth for Kaplan North America’s mid-tier supplemental education accounts. You’ll manage renewals through a consistent email/call cadence, serve as the primary partner contact, and build tailored engagement plans to maximize cross-sell and upsell. Using account health insights, surveys, CRM, and LMS data, you’ll monitor risk, report performance metrics, and collaborate with sales leadership to execute growth plans and improve customer satisfaction.

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Kaplan North America
Kaplan North America
4 days ago

Client Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive retention and growth for Kaplan North America’s mid-tier supplemental education accounts. You’ll manage renewals through a consistent email/call cadence, serve as the primary partner contact, and build tailored engagement plans to maximize cross-sell and upsell. Using account health insights, surveys, CRM, and LMS data, you’ll monitor risk, report performance metrics, and collaborate with sales leadership to execute growth plans and improve customer satisfaction.
Location: Florida
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Implement processes for relationship management with partners across a mid-tier account portfolio and identify cross-sell/upsell opportunities.
  • •Serve as the primary point of contact for stakeholders, ensuring seamless communication and collaboration with sales leadership.
  • •Develop and deploy tailored engagement plans by account tier, focused on retention and revenue growth.
  • •Manage the renewal cycle for assigned accounts using an email and call cadence, ensuring seamless contract delivery.
  • •Monitor and report account health and risk, use customer data to assess engagement, and support sales with actionable feedback and risk mitigation plans as needed.

Pay and Benefits

Salary: USD 31,200 - 78,647 annually
Perks:Remote WorkRetirementTuition AssistanceHealth InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree in Business or related field, or Associate’s degree with four years of experience.
  • •4+ years in customer experience, account management, or program management across a large portfolio of accounts.
  • •Process management with strong attention to detail.
  • •Customer relationship management and strategic analysis for portfolio growth.
  • •Cross-functional and matrix collaboration, including excellent presentation skills.
Experience:4+ yearsEducationSupplemental education
Education:Bachelor's in Business or related field
Skills:CommunicationRelationship buildingProblem-solvingStrategic analysisCross-functional collaboration
Tech Stack:CRMLMSData analysis

Company Brief

Kaplan North America
Kaplan North America provides test preparation, higher education, professional training, language instruction, and credentialing services to students and professionals across the United States and globally.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Fort Lauderdale, United States
Founded: 1938
WebsiteLinkedIn