Senior Client Advisor - Landmark (Hong Kong, , HK)

Burberry
Hong Kong
Workplace: OnsiteFull timeFunction: OtherSkills: ["Clienteling","Communication","Presentation","Teamwork","Results orientation","Attention to detail","Adaptability"]

Build strong relationships with new and existing clients by delivering a personalised, elevated luxury experience. Drive individual and store sales KPIs through storytelling, expert fashion and styling knowledge, and consistent clienteling. Support store operations and service quality in-store and back of house, handle escalations, and coach client advisors. Maintain top-client portfolios, work by appointment, and provide after-sales follow-up to increase loyalty and incremental purchases.

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FursaFursa
Burberry
Burberry
14 hours ago

Senior Client Advisor - Landmark (Hong Kong, , HK)

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Last checked: 14 hours agoStatus: Live

Job Summary

Build strong relationships with new and existing clients by delivering a personalised, elevated luxury experience. Drive individual and store sales KPIs through storytelling, expert fashion and styling knowledge, and consistent clienteling. Support store operations and service quality in-store and back of house, handle escalations, and coach client advisors. Maintain top-client portfolios, work by appointment, and provide after-sales follow-up to increase loyalty and incremental purchases.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Meet and exceed individual and store sales and commercial KPIs.
  • •Provide luxury service and demonstrate expertise in product, fashion, and styling.
  • •Follow the client journey to create an initial impression, discover the client, close sales, and maintain relationships.
  • •Support the Store Manager with customer complaints when needed.
  • •Contribute to daily store operations: maintain luxury standards, support inventory management, markdowns, and stockroom maintenance as required.

Key Requirements

  • •Proven track record of delivering sales and exceeding targets.
  • •Previous experience in clientelling.
  • •Strong product knowledge and understanding of store retail operations.
  • •Experience working as part of a team.
  • •Fluent in local language; English proficiency is desirable.
Experience:RetailLuxuryClienteling
Skills:ClientelingCommunicationPresentationTeamworkResults orientationAttention to detailAdaptability
Languages:English

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn