Associate Manager Full-time

Samsonite
Toronto
Workplace: OnsiteFull timeCAD 19 - 22 hourlyFunction: OtherSkills: ["Client service","Leadership","Coaching","Communication","Time management"]

Lead the TUMI retail experience by delivering exceptional client service, building strong client relationships, and driving sales against individual and store KPI goals. You’ll coach and develop store associates through roleplay and feedback, support training needs, and ensure compliance with policies. Manage client experience and visual merchandising standards while maintaining accurate payroll practices and staying flexible for nights, weekends, and holidays.

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FursaFursa
Samsonite
Samsonite
1 week ago

Associate Manager Full-time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead the TUMI retail experience by delivering exceptional client service, building strong client relationships, and driving sales against individual and store KPI goals. You’ll coach and develop store associates through roleplay and feedback, support training needs, and ensure compliance with policies. Manage client experience and visual merchandising standards while maintaining accurate payroll practices and staying flexible for nights, weekends, and holidays.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed personal sales and store baseline goals, including KPI metrics such as conversion, DPT, UPT, and Client Data Capture.
  • •Coach and develop store associates by teaching training content, roleplaying, providing feedback, and supporting store training and quarterly goal setting.
  • •Communicate effectively with strong written and verbal skills, de-escalate situations calmly, and collaborate with the team.
  • •Ensure compliance by managing personal timecards for payroll accuracy, maintaining Tumi University Training, and following company policies and procedures.
  • •Maintain a superior client experience and visual merchandising standards, enforcing use of client books, thank you cards, and event strategies.

Pay and Benefits

Salary: CAD 19 - 22 hourly
Perks:Paid LeaveHealth InsuranceDentalLife InsuranceEmployee AssistanceEmployee Discount

Key Requirements

  • •Have true passion for the TUMI brand, lifestyle, clients, and product assortment.
  • •Have strong sales and client experience, preferably in the luxury market, with proven success meeting sales goals and KPI’s.
  • •Value a collaborative environment and demonstrate openness to feedback.
  • •Be able to lead by example with integrity and have strong time management skills.
  • •Be flexible to work nights, weekends, mornings, and holidays as needed.
Experience:Luxury retailTravelFashionLifestyle
Skills:Client serviceLeadershipCoachingCommunicationTime management

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn