Customer Success Manager

Autodesk
San Francisco
Workplace: OnsiteFull timeUSD 92,000 - 165,770 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: mastersSkills: ["Training","Stakeholder management","Problem-solving","Coordination"]

Own customer success planning and execution to maximize ROI for assigned Autodesk customers. Co-create tailored Customer Success Plans aligned to mission-critical priorities and adoption initiatives, documenting measurable business value as value stories. Help customers onboard new solutions and identify at-risk accounts with low adoption to reduce churn. Partner across Sales, Technical Sales, Channel Partners, and Support, and participate in account planning to drive engagement and outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Autodesk
Autodesk
1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own customer success planning and execution to maximize ROI for assigned Autodesk customers. Co-create tailored Customer Success Plans aligned to mission-critical priorities and adoption initiatives, documenting measurable business value as value stories. Help customers onboard new solutions and identify at-risk accounts with low adoption to reduce churn. Partner across Sales, Technical Sales, Channel Partners, and Support, and participate in account planning to drive engagement and outcomes.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure assigned customers maximize ROI from their partnership with Autodesk.
  • •Co-create and execute tailored Customer Success Plans aligned to customer priorities, adoption plans, and desired business outcomes.
  • •Orchestrate customer success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for actions.
  • •Document customer business value as measurable value stories and assist with onboarding and at-risk customers to reduce churn risk.
  • •Partner with Sales, Technical Sales, Channel Partners, Technical Support, and Client Services; participate in account planning processes.
Travel: Medium travel

Pay and Benefits

Salary: USD 92,000 - 165,770 annually

Key Requirements

  • •Master’s degree in Architecture, Design, Business Administration, or related field and 2 years of experience in the job offered or in an architect/designer-related occupation.
  • •Expert-level knowledge in Revit and Dynamo to establish and execute tailored BIM project plans, including BIM workflows, templates, and standards.
  • •Proven ability to guide and train design professionals on digital workflows, including transitioning from CAD to BIM, troubleshooting Revit issues, and educating management for adoption.
  • •Direct experience analyzing Revit model health indicators and maintaining model integrity to enable proactive coordination.
  • •Experience presenting project milestones and design to stakeholders using data from complex architectural designs.
Experience:2+ years
Education:Master's
Skills:TrainingStakeholder managementProblem-solvingCoordination
Tech Stack:AutodeskRevitDynamoBIMPythonCADClash detection

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor