Customer Service Representative (m/w/d)

DP World
Switzerland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Communication","Service orientation","Structured working style","Solution-oriented working style","Customer focus"]

Serve as the first point of contact for customers with questions about container transport, terminal processes, and logistics services. Process and coordinate customer orders while keeping information flowing smoothly. Coordinate with Operations, Planning, Customs, and other internal teams to resolve operational issues and customer concerns. Maintain customer and transport data and produce reports to ensure consistently high service quality and customer satisfaction.

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FursaFursa
DP World
DP World
1 day ago

Customer Service Representative (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for customers with questions about container transport, terminal processes, and logistics services. Process and coordinate customer orders while keeping information flowing smoothly. Coordinate with Operations, Planning, Customs, and other internal teams to resolve operational issues and customer concerns. Maintain customer and transport data and produce reports to ensure consistently high service quality and customer satisfaction.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customer questions about container transport, terminal processes, and logistics services
  • •Process and coordinate customer orders and ensure a smooth flow of information
  • •Coordinate with Operations, Planning, Customs, and other internal interfaces
  • •Proactively support solutions for operational challenges and customer concerns
  • •Maintain customer and transport data and create evaluations and reports

Key Requirements

  • •Completed commercial training or a comparable qualification
  • •First experience in customer service, logistics, or a service-oriented environment is an advantage
  • •Strong communication and customer service orientation
  • •Structured, solution-oriented working style
  • •Good German and English skills plus confident use of common IT applications
Experience:Logistics
Education:Certification / Diploma
Skills:CommunicationService orientationStructured working styleSolution-oriented working styleCustomer focus
Languages:GermanEnglish
Tech Stack:IT applications

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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