Concession Manager

Tapestry
Sydney
Workplace: OnsiteFull timeFunction: OtherExperience: 1-6 yearsSkills: ["Leadership","Coaching","Communication","Collaboration","Customer focus"]

Lead daily performance and operations for a Coach concession/store in David Jones Bondi, driving sales, profitability, and productivity across all channels. Create a service-first culture through clienteling and exceptional customer experiences, while resolving concerns with empathy and professionalism. Inspire, coach, and develop a high-performing team, recruit and retain talent, and manage inventory, payroll, loss prevention, and visual merchandising to brand standards.

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Tapestry
Tapestry
2 months ago

Concession Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live

Job Summary

Lead daily performance and operations for a Coach concession/store in David Jones Bondi, driving sales, profitability, and productivity across all channels. Create a service-first culture through clienteling and exceptional customer experiences, while resolving concerns with empathy and professionalism. Inspire, coach, and develop a high-performing team, recruit and retain talent, and manage inventory, payroll, loss prevention, and visual merchandising to brand standards.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Drive sales, profitability, and productivity across all channels while executing strategic business plans.
  • •Deliver service excellence and personalized clienteling to strengthen the customer’s connection to the Coach brand.
  • •Inspire, coach, and develop a diverse, high-performing team; set goals, provide feedback, and celebrate achievements.
  • •Recruit, onboard, and retain top talent aligned with Coach brand values.
  • •Oversee daily operations including inventory management, payroll, loss prevention, staffing schedules, and visual merchandising.

Key Requirements

  • •1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
  • •Passion for leading people and building strong, motivated teams.
  • •Strong business acumen with a focus on results and operational excellence.
  • •Exceptional communication and interpersonal skills to foster trust and clarity.
  • •Proficiency in Microsoft Office and experience with retail systems for labor management, inventory, and sales reporting.
Experience:1-6 yearsRetailLuxuryFashionService
Skills:LeadershipCoachingCommunicationCollaborationCustomer focus
Languages:English
Tech Stack:Microsoft OfficeLabor managementInventorySales reportingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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