Alternance - IT Support (H/F)

Pernod Ricard
Paris
Workplace: HybridContractFunction: IT Support & HelpdeskSkills: ["Customer service","Problem-solving","Analysis","Curiosity","Communication"]

Support and assist internal users by managing IT tickets, troubleshooting issues, and installing office hardware. Help colleagues with Microsoft 365 usage (OneDrive for Business, SharePoint Online, OneNote) and basic Office 365 administration. Contribute to back-office administration tasks including Active Directory and SCCM/Windows 10 imaging, reporting, and managing conference/printing issues. Work in Paris with partial telework (2 days/week).

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Pernod Ricard
Pernod Ricard
1 month ago

Alternance - IT Support (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support and assist internal users by managing IT tickets, troubleshooting issues, and installing office hardware. Help colleagues with Microsoft 365 usage (OneDrive for Business, SharePoint Online, OneNote) and basic Office 365 administration. Contribute to back-office administration tasks including Active Directory and SCCM/Windows 10 imaging, reporting, and managing conference/printing issues. Work in Paris with partial telework (2 days/week).
Location: Paris
Workplace: Hybrid
Employment Type: Contract
Job Function: IT Support & Helpdesk
Seniority: Intern level

Key Responsibilities

  • •Manage IT support tickets (analysis and resolution).
  • •Set up office equipment for employees (monitors, docking stations, cabling, chargers).
  • •Assist colleagues with support requests for Microsoft 365 tools.
  • •Perform back-office administration including Active Directory (profiles, access rights, groups) and basic O365 administration.
  • •Support device imaging/reporting via SCCM (Windows 10) and handle conference/printing issues (Polycom/BlueJeans, Canon Uniflow).

Pay and Benefits

Perks:Remote WorkMeal Allowance

Key Requirements

  • •Training related to IT/informatics.
  • •Basic knowledge of English (technical English).
  • •Seriousness and strong customer/service mindset.
  • •Motivated and engaged.
  • •Curious, with a sense of analysis when facing a technical problem or blocker.
Skills:Customer serviceProblem-solvingAnalysisCuriosityCommunication
Languages:English
Tech Stack:Microsoft Office 365OneDrive for BusinessSharePoint OnlineOneNoteActive DirectorySCCMWindows 10PolycomBlueJeansCanon Uniflow

Company Brief

Pernod Ricard
Global producer and distributor of premium wines and spirits, with a portfolio of internationally recognized alcoholic beverage brands. Operates across markets worldwide through manufacturing, marketing, and large-scale distribution.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn