Samsara

4 weeks ago

Applied AI Specialist, Commercial Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Build, test, and deploy production-grade AI agents for Samsara’s Commercial Customer Success team. Own end-to-end lifecycle from prompts to production, monitor performance, and iterate with product changes to drive customer value, risk mitigation, and revenue retention at scale in a remote US setting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
•Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
•Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
•Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
•Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.

Pay and Benefits

Salary: USD 105,910 - 142,400 annually

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•Hands-on experience building and maintaining production LLM-based agents or automations.
•Python proficiency and a track record of connecting AI to external systems (CRMs, APIs, customer data, and operational tools).
•The discipline to define what success looks like before you start building and an evaluation framework to catch problems early.
•3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in production.
•Experience in a B2B SaaS environment.

Experience:3+ yearsB2B SaaSAILLMCustomer Success

Skills:CommunicationCollaborationProblem-solvingCuriosityStrategic thinking

Languages:English

Tech Stack:PythonLLMsAPIsSalesforceGainsightCRM

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

4 weeks ago

Applied AI Specialist, Commercial Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
•Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
•Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
•Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
•Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.

Pay and Benefits

Salary: USD 105,910 - 142,400 annually

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•Hands-on experience building and maintaining production LLM-based agents or automations.
•Python proficiency and a track record of connecting AI to external systems (CRMs, APIs, customer data, and operational tools).
•The discipline to define what success looks like before you start building and an evaluation framework to catch problems early.
•3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in production.
•Experience in a B2B SaaS environment.

Experience:3+ yearsB2B SaaSAILLMCustomer Success

Skills:CommunicationCollaborationProblem-solvingCuriosityStrategic thinking

Languages:English

Tech Stack:PythonLLMsAPIsSalesforceGainsightCRM

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn