AI Engineer, Customer Success

Samsara
United States
Workplace: RemoteFull timeUSD 105,910 - 142,400 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Collaboration","Problem-solving","Curiosity","Strategic thinking"]

Build, test, and deploy production-grade AI agents for Samsara’s Commercial Customer Success team. Own end-to-end lifecycle from prompts to production, monitor performance, and iterate with product changes to drive customer value, risk mitigation, and revenue retention at scale in a remote US setting.

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FursaFursa
Samsara
Samsara
2 months ago

AI Engineer, Customer Success

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Build, test, and deploy production-grade AI agents for Samsara’s Commercial Customer Success team. Own end-to-end lifecycle from prompts to production, monitor performance, and iterate with product changes to drive customer value, risk mitigation, and revenue retention at scale in a remote US setting.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
  • •Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
  • •Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
  • •Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
  • •Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.

Pay and Benefits

Salary: USD 105,910 - 142,400 annually
Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •Hands-on experience building and maintaining production LLM-based agents or automations.
  • •Python proficiency and a track record of connecting AI to external systems (CRMs, APIs, customer data, and operational tools).
  • •The discipline to define what success looks like before you start building and an evaluation framework to catch problems early.
  • •3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in production.
  • •Experience in a B2B SaaS environment.
Experience:3+ yearsB2B SaaSAILLMCustomer Success
Skills:CommunicationCollaborationProblem-solvingCuriosityStrategic thinking
Languages:English
Tech Stack:PythonLLMsAPIsSalesforceGainsightCRM

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn