Doxel

3 weeks ago

Implementation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own the onboarding requirements for a portfolio of customer accounts, defining what “done” looks like and tracking open items to completion. Coordinate internal teams to deliver implementation work on time, prepare and validate onboarding files, and monitor multiple concurrent onboardings to surface what’s stuck or at risk. Communicate clearly via email and async updates, support customer-facing outreach as you build trust, and recommend process improvements based on observed friction.

Location: Charlotte, Washington DC, Boston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own onboarding requirements per account, define what “done” looks like, and track every open item.
•Coordinate across internal teams to deliver each implementation component on time and hold stakeholders accountable.
•Request, arrange, validate, and prepare onboarding files for timely, accurate delivery.
•Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk.
•Support customer-facing communication on assigned accounts and flag risks early with context and proposed paths forward.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Key Requirements

•2+ years in software operations, implementation support, project coordination, or a similar multi-stakeholder coordination role.
•Comfortable holding many threads at once and coordinating multiple dependent workstreams.
•Process- and structure-driven approach with a method for tracking dependencies and ensuring nothing slips.
•Meticulous organization and excellent written communication skills for email and async updates.
•Coachable, self-aware, and proactive in learning new technologies and adapting to evolving processes.

Experience:SaaSSoftware operationsCustomer onboardingImplementation supportProject coordination

Skills:Multi-taskingCoordinationWritten communicationOrganizationProactiveness

Tech Stack:CRMCustomer success toolingPlanhat

Company Brief

Doxel

Provides AI-powered construction monitoring and analytics using autonomous capture (drones/robots), 3D vision, and machine learning to track progress, quality, and productivity, enabling builders and owners to reduce cost overruns and schedule delays.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Palo Alto, United States

Founded: 2016

Website LinkedIn

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Doxel

3 weeks ago

Implementation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Charlotte, Washington DC, Boston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own onboarding requirements per account, define what “done” looks like, and track every open item.
•Coordinate across internal teams to deliver each implementation component on time and hold stakeholders accountable.
•Request, arrange, validate, and prepare onboarding files for timely, accurate delivery.
•Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk.
•Support customer-facing communication on assigned accounts and flag risks early with context and proposed paths forward.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Key Requirements

•2+ years in software operations, implementation support, project coordination, or a similar multi-stakeholder coordination role.
•Comfortable holding many threads at once and coordinating multiple dependent workstreams.
•Process- and structure-driven approach with a method for tracking dependencies and ensuring nothing slips.
•Meticulous organization and excellent written communication skills for email and async updates.
•Coachable, self-aware, and proactive in learning new technologies and adapting to evolving processes.

Experience:SaaSSoftware operationsCustomer onboardingImplementation supportProject coordination

Skills:Multi-taskingCoordinationWritten communicationOrganizationProactiveness

Tech Stack:CRMCustomer success toolingPlanhat

Company Brief

Doxel

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Palo Alto, United States

Founded: 2016

Website LinkedIn