Senior Service Specialist Solution Engineer

Salesforce
New York, Chicago
Workplace: OnsiteFull timeUSD 113,330 - 151,550 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Storytelling","Stakeholder alignment","Problem-solving","Ownership mindset"]

Shape and scale how Agentforce Service is positioned and delivered for SMB deals by partnering with Account Executives, Core Solution Engineers, and cross-functional teams. Lead discovery, define technical win strategy, and create tailored AI-powered demos that connect proactive service, connected workflows, and automation to customer outcomes. Build repeatable assets, respond to RFPs/RFIs, and connect Agentforce Service to Salesforce’s broader Customer 360 platform including AI and Data Cloud.

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FursaFursa
Salesforce
Salesforce
1 month ago

Senior Service Specialist Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Shape and scale how Agentforce Service is positioned and delivered for SMB deals by partnering with Account Executives, Core Solution Engineers, and cross-functional teams. Lead discovery, define technical win strategy, and create tailored AI-powered demos that connect proactive service, connected workflows, and automation to customer outcomes. Build repeatable assets, respond to RFPs/RFIs, and connect Agentforce Service to Salesforce’s broader Customer 360 platform including AI and Data Cloud.
Location: New York, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead the Agentforce Service conversation in SMB deals as a trusted advisor, uncovering needs and positioning outcomes.
  • •Deliver tailored, high-impact demos that showcase AI-powered proactive service, connected workflows, and automation.
  • •Own the service solution strategy for technical win strategy, addressing objections and aligning stakeholders to close.
  • •Create reusable assets such as demo flows, discovery frameworks, and points of view to improve speed and consistency.
  • •Respond to RFPs/RFIs and partner with Sales, Product, and Services to drive aligned execution, while providing feedback from the field.

Pay and Benefits

Salary: USD 113,330 - 151,550 annually
Perks:MedicalDentalVisionHealth InsuranceParental LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •5+ years of experience in Solution Engineering, pre-sales, consulting, or a similar customer-facing technical role.
  • •Computer Science or related degree.
  • •Translate business needs into technical solutions and business value.
  • •Deliver customer-facing demos and presentations to both technical and business audiences.
  • •Operate effectively in a fast-paced, high-volume sales environment with strong communication and stakeholder alignment.
Experience:5+ yearsSaaSCRM
Education:Bachelor's
Skills:CommunicationStorytellingStakeholder alignmentProblem-solvingOwnership mindset
Tech Stack:Agentforce ServiceSalesforceAICustomer 360Data CloudAutomationWorkflowsCRM ecosystems

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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