Birlasoft

2 weeks ago

ChatBot + MSDYNAMICS - Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI across web, mobile, messaging platforms, and IVR. Partner with business stakeholders to translate objectives and customer journeys into scalable conversational AI aligned to enterprise goals. Define solution vision and roadmaps, and ensure scalability, resilience, and performance. Architect and oversee complex integrations between conversational AI platforms and enterprise systems including CRM (Dynamics 365) and contact center platforms (Genesys).

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Collaborate with business stakeholders to understand objectives, customer journeys, and operational needs.
•Translate business requirements into scalable conversational AI solutions aligned with enterprise goals.
•Define solution vision, roadmap, and measurable value outcomes.
•Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI systems.
•Architect and oversee complex multi-system integrations between conversational AI platforms and enterprise systems, including CRM (Dynamics 365) and contact center platforms (Genesys).

Key Requirements

Skills:Cross-functional collaborationSolution architectureStrategic planning

Tech Stack:Dynamics 365GenesysIVRCRMERPChatbotsVirtual assistantsConversational AIAI/MLMessaging platformsContact center platforms

Company Brief

Birlasoft

Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn

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Birlasoft

2 weeks ago

ChatBot + MSDYNAMICS - Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Collaborate with business stakeholders to understand objectives, customer journeys, and operational needs.
•Translate business requirements into scalable conversational AI solutions aligned with enterprise goals.
•Define solution vision, roadmap, and measurable value outcomes.
•Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI systems.
•Architect and oversee complex multi-system integrations between conversational AI platforms and enterprise systems, including CRM (Dynamics 365) and contact center platforms (Genesys).

Key Requirements

Skills:Cross-functional collaborationSolution architectureStrategic planning

Tech Stack:Dynamics 365GenesysIVRCRMERPChatbotsVirtual assistantsConversational AIAI/MLMessaging platformsContact center platforms

Company Brief

Birlasoft

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn