Amadeus

13 hours ago

Customer Success Expert

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Drive customer adoption and help airlines realize the full value of Amadeus Distribution solutions. You’ll lead consultative discussions, manage ongoing customer health, and monitor solution usage to advise decision-makers on maximizing ROI. Build strategic partnerships, strengthen satisfaction and advocacy, identify upsell and cross-sell opportunities, and support renewals and account growth through daily collaboration with a primary airline.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive solution usage and adoption to increase ROI and business impact.
•Lead consultative discussions to align Amadeus solutions with customer strategic objectives, supporting a primary airline through daily collaboration.
•Monitor solution usage and advise decision-makers on maximizing value from existing deployments.
•Maintain customer adoption, satisfaction, and advocacy through strong ongoing customer health management.
•Support renewals and account growth by identifying upsell and cross-sell opportunities based on customers’ end-to-end operations.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid Leave

Key Requirements

•Bachelor’s degree in Business, Engineering, Technology, or equivalent professional experience.
•At least five years of customer-facing or airline experience across multiple customer levels.
•Strong knowledge of Amadeus solutions; Distribution and NDC expertise is highly preferred.
•Fluent in English; Spanish proficiency is preferred.
•Experience with Microsoft products and Salesforce, plus analytical and reporting/planning/marketing tools proficiency.

Experience:AirlinesTravel industryDistributionNDC

Education:Bachelor's

Skills:OrganizationPrioritizationRelationship buildingAnalytical thinkingEmotional intelligence

Languages:EnglishSpanish

Tech Stack:MicrosoftSalesforce

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

13 hours ago

Customer Success Expert

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive solution usage and adoption to increase ROI and business impact.
•Lead consultative discussions to align Amadeus solutions with customer strategic objectives, supporting a primary airline through daily collaboration.
•Monitor solution usage and advise decision-makers on maximizing value from existing deployments.
•Maintain customer adoption, satisfaction, and advocacy through strong ongoing customer health management.
•Support renewals and account growth by identifying upsell and cross-sell opportunities based on customers’ end-to-end operations.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid Leave

Key Requirements

•Bachelor’s degree in Business, Engineering, Technology, or equivalent professional experience.
•At least five years of customer-facing or airline experience across multiple customer levels.
•Strong knowledge of Amadeus solutions; Distribution and NDC expertise is highly preferred.
•Fluent in English; Spanish proficiency is preferred.
•Experience with Microsoft products and Salesforce, plus analytical and reporting/planning/marketing tools proficiency.

Experience:AirlinesTravel industryDistributionNDC

Education:Bachelor's

Skills:OrganizationPrioritizationRelationship buildingAnalytical thinkingEmotional intelligence

Languages:EnglishSpanish

Tech Stack:MicrosoftSalesforce

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn