Client Advisor (Casual)

Burberry
Australia
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Customer engagement","Storytelling","Presentation","Communication","Teamwork","Detail-oriented","Self-motivated","Results-driven","Commercial mindset"]

Build relationships with Burberry’s new and existing clients by delivering a personalised, luxury client experience that drives sales and store commercial KPIs. Through client engagement, storytelling, and product knowledge, you’ll inspire clients, follow the client journey from first impression to closing, and provide after-sales service. Support store operations and visual standards, contribute to team success, and capture and retain clients through appointments and regular follow-up.

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FursaFursa
Burberry
Burberry
6 days ago

Client Advisor (Casual)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Build relationships with Burberry’s new and existing clients by delivering a personalised, luxury client experience that drives sales and store commercial KPIs. Through client engagement, storytelling, and product knowledge, you’ll inspire clients, follow the client journey from first impression to closing, and provide after-sales service. Support store operations and visual standards, contribute to team success, and capture and retain clients through appointments and regular follow-up.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Meet and exceed individual and store sales and commercial KPIs.
  • •Provide luxury service by demonstrating product, fashion, and styling expertise and maintaining knowledge through the client journey.
  • •Follow up efficiently and deliver after-sales services to clients.
  • •Contribute to store daily operations by maintaining luxury standards, including front and back of house, product replenishment, inventory management, markdowns, and stockroom maintenance when required.
  • •Build meaningful client relationships through appointments, capturing new clients, and driving retention via regular contact and follow-up on sales or requests.

Key Requirements

  • •Proven track record in delivering sales and exceeding targets.
  • •Previous experience in clientelling.
  • •Strong product knowledge and understanding of store retail operations.
  • •Fluency in the local language; English proficiency is desirable.
  • •Strong interest in fashion, art, and culture, with confidence and impeccable presentation and communication skills.
Experience:RetailFashionLuxury
Skills:Customer engagementStorytellingPresentationCommunicationTeamworkDetail-orientedSelf-motivatedResults-drivenCommercial mindset
Languages:English

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn