Customer Care Specialist - English (f/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Leipzig
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Critical thinking","Problem-solving","Teamwork"]

Provide warm, personalized customer service and build lasting brand loyalty for MYTHERESA customers. Handle incoming requests via phone and email with accuracy and speed while meeting departmental service and KPI standards. Maintain relationships to grow a relevant customer portfolio and collaborate with Payments, Customs, Warehouse, and Shipping teams. You’ll use customer communication and e-commerce-related technology and maintain high standards when handling customer data.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
2 days ago

Customer Care Specialist - English (f/m/d) @MYTHERESA

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Last checked: 21 hours agoStatus: Live

Job Summary

Provide warm, personalized customer service and build lasting brand loyalty for MYTHERESA customers. Handle incoming requests via phone and email with accuracy and speed while meeting departmental service and KPI standards. Maintain relationships to grow a relevant customer portfolio and collaborate with Payments, Customs, Warehouse, and Shipping teams. You’ll use customer communication and e-commerce-related technology and maintain high standards when handling customer data.
Location: Leipzig
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
  • •Respond efficiently, accurately, and promptly to customer requests via phone calls and emails
  • •Meet the department’s highest service and KPI standards consistently
  • •Establish and maintain customer relationships to build a portfolio of relevant customers
  • •Collaborate with Payments, Customs, Warehouse, and Shipping

Pay and Benefits

Perks:Paid LeaveE-learning CoursesStaff DiscountMeal AllowanceCompany PensionCommuter BenefitsWellness Stipend

Key Requirements

  • •Previous experience in customer service within (luxury) retail or other customer-facing roles
  • •Native-level English proficiency (written and spoken) with additional languages as a plus
  • •Excellent communication, interpersonal skills, and strong critical thinking/problem-solving abilities
  • •Familiarity with customer communication and e-commerce-related technology
  • •Good computer skills, especially MS Office, and conscientious handling of customer data
Experience:Luxury retailE-commerce
Skills:CommunicationInterpersonal skillsCritical thinkingProblem-solvingTeamwork
Languages:English
Tech Stack:MS OfficeE-commercePhoneEmail

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn