Strategic Services Consultant (Implementations)

Sprout Social
United States
Workplace: RemoteFull timeUSD 77,600 - 97,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Change management","Project management","Communication","Presentation","Executive presence"]

Own customer implementation projects across Sprout’s product suite, guiding clients through an end-to-end lifecycle from design and setup through training and validation. Configure platform settings to meet customer needs, coordinate governance and handoffs with Technical Consultants and Customer Success Managers, and deliver administrator and end-user trainings that drive adoption. Use Professional Services tools and manage compliance, timelines, schedules, and deliverables while improving standard templates and workflows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sprout Social
Sprout Social
1 day ago

Strategic Services Consultant (Implementations)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own customer implementation projects across Sprout’s product suite, guiding clients through an end-to-end lifecycle from design and setup through training and validation. Configure platform settings to meet customer needs, coordinate governance and handoffs with Technical Consultants and Customer Success Managers, and deliver administrator and end-user trainings that drive adoption. Use Professional Services tools and manage compliance, timelines, schedules, and deliverables while improving standard templates and workflows.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead customers’ tailored implementation experience and run software implementation projects across Sprout’s product suite.
  • •Guide customers through implementation lifecycle steps (design, setup, training, validation), including onboarding, change management, and technical configuration.
  • •Support technical implementation projects led by Technical Consultants and partner with Customer Success Managers for post-implementation handoff.
  • •Configure platform settings (account architecture, user permissions, tagging taxonomies, automated message routing rules) based on customer requirements.
  • •Manage project timelines and compliance with service processes, including schedule management and time tracking.

Pay and Benefits

Salary: USD 77,600 - 97,000 annually
Perks:Health InsuranceDentalVision401kLife InsuranceDisability InsurancePaid LeavePaid ParentalLifestyle StipendRemote WorkVolunteer TimeCommuter BenefitsPet Insurance

Key Requirements

  • •4+ years in social media strategy, professional services, software implementation, or project management in SaaS.
  • •Experience training external audiences and navigating complex software platforms.
  • •Strong understanding of software implementation processes and change management, tied to customer value.
  • •Ability to work on multiple projects simultaneously in a fast-paced environment.
  • •Understanding of social networks (X, Facebook, Instagram, TikTok, LinkedIn) and social media strategy for large organizations.
Experience:SaaSSocial mediaProfessional services
Skills:Change managementProject managementCommunicationPresentationExecutive presence
Languages:English
Tech Stack:KantataGoogle WorkspaceMicrosoft OfficeAI toolsService CloudXFacebookInstagramTikTokLinkedIn

Company Brief

Sprout Social
Provides a social media management platform that helps businesses manage engagement, publishing, analytics, and social customer care across channels to improve brand presence and customer relationships.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2010
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn