Manager, Customer Success - Dublin (Israel/Iberia)

DataDog
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Leadership","Customer service","Advising","Negotiation","Communication"]

Lead and grow Customer Success teams to drive renewals and expansion across the full sales lifecycle. Serve as an advisor and role model for exceptional customer service, balancing autonomy with clear communication. Own regional/segment escalation matters, motivate CSMs to build trusted relationships, and partner cross-functionally to resolve complex customer challenges. Focus on talent attraction, retention, and development in a fast-paced SaaS environment.

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DataDog
DataDog
21 hours ago

Manager, Customer Success - Dublin (Israel/Iberia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead and grow Customer Success teams to drive renewals and expansion across the full sales lifecycle. Serve as an advisor and role model for exceptional customer service, balancing autonomy with clear communication. Own regional/segment escalation matters, motivate CSMs to build trusted relationships, and partner cross-functionally to resolve complex customer challenges. Focus on talent attraction, retention, and development in a fast-paced SaaS environment.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire and develop Customer Success teams, coaching Customer Success Managers to success
  • •Drive and influence the full renewal and expansion sales cycle
  • •Serve as an advisor and role model for exemplary customer service
  • •Act as a regional/segment owner and escalation point for relevant matters
  • •Focus on talent attraction, retention, and development to build high-performance teams

Pay and Benefits

Equity and Bonus:Equity
Perks:OnboardingRsusEquityGlobal Benefits

Key Requirements

  • •6+ years of Customer Success or Account Management experience, with at least 3 years in the SaaS space
  • •3+ years leading a high-performing team of Customer Success Managers
  • •Proven success negotiating contract terms and handling pricing objections for renewal and upsell
  • •Experience in the B2B tech and/or subscription-based software space
  • •Fluency in Portuguese or Spanish (nice to have)
Experience:6+ yearsSaaSB2B techSubscription-based software
Skills:LeadershipCustomer serviceAdvisingNegotiationCommunication
Languages:PortugueseSpanish
Tech Stack:MEDDICCommand of the Message

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn