Claims Team Manager - Motor Insurance (Brisbane, AU)

Zurich Insurance
Brisbane
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Leadership","Coaching","Accountability","Continuous improvement","Analytical thinking"]

Lead a newly formed team of Motor Claims Advisors and shape Zurich’s modern, digital-first motor claims experience. You’ll coach and develop your team, drive performance across customer experience, quality, productivity, risk and financial metrics, and use claims data to identify gaps and improve outcomes. Manage workflows and capacity, including surge or catastrophe events, while embedding new ways of working and process improvements during this exciting growth phase.

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Zurich Insurance
Zurich Insurance
1 day ago

Claims Team Manager - Motor Insurance (Brisbane, AU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead a newly formed team of Motor Claims Advisors and shape Zurich’s modern, digital-first motor claims experience. You’ll coach and develop your team, drive performance across customer experience, quality, productivity, risk and financial metrics, and use claims data to identify gaps and improve outcomes. Manage workflows and capacity, including surge or catastrophe events, while embedding new ways of working and process improvements during this exciting growth phase.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead, coach and develop Motor Claims Advisors to deliver customer, quality and performance outcomes.
  • •Drive team performance across customer experience, quality, productivity, risk and financial measures.
  • •Set clear expectations, provide regular feedback, and build capability through development conversations.
  • •Monitor performance data, take action to improve results, and address gaps.
  • •Manage team workflows and capacity during surge/catastrophe events and implement process improvements to enhance efficiency and customer outcomes.

Pay and Benefits

Perks:Annual LeaveParental LeaveHybrid WorkWellness StipendLearning Budget

Key Requirements

  • •Proven experience leading teams in an insurance or claims environment.
  • •Strong knowledge of motor claims and end-to-end claims processes.
  • •Experience managing performance across customer, quality and operational metrics.
  • •Sound understanding of relevant legislation, codes and compliance requirements.
  • •Strong analytical capability to interpret data and drive improvements, including leading change or process improvement initiatives.
Experience:InsuranceClaimsMotor insurance
Skills:LeadershipCoachingAccountabilityContinuous improvementAnalytical thinking

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn