Edenred

5 days ago

Analista de Suporte Pleno

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Create, review, and continuously update chatbot content to ensure responses are accurate and aligned with user needs. Monitor and analyze user interactions to spot patterns and areas for improvement, and maintain quality control processes so information stays precise and current. Partner with Technology, Product, and driver support teams to align chatbot content with company strategy, while staying up to date on chatbot and AI best practices.

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Create, review, and update chatbot responses and content to ensure they are informative and relevant.
•Monitor and analyze user interactions to identify patterns, trends, and needed improvements.
•Implement and manage quality control processes to keep chatbot information accurate and up to date.
•Collaborate with Technology, Product, and driver support teams to align chatbot content with company strategy.
•Stay current on new chatbot and AI tools and best practices, proposing innovations when appropriate.

Key Requirements

•Complete higher education in administrative or IT areas.
•Familiarity with chatbot development platforms and content management tools.
•Ability to analyze interaction data and relevant metrics using analytics tools.
•Basic understanding of programming languages and software development is a plus.
•Communicate clearly and concisely with different audiences and teams.

Skills:CommunicationCritical thinkingProblem-solvingTime managementMulti-tasking

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Edenred

5 days ago

Analista de Suporte Pleno

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Create, review, and update chatbot responses and content to ensure they are informative and relevant.
•Monitor and analyze user interactions to identify patterns, trends, and needed improvements.
•Implement and manage quality control processes to keep chatbot information accurate and up to date.
•Collaborate with Technology, Product, and driver support teams to align chatbot content with company strategy.
•Stay current on new chatbot and AI tools and best practices, proposing innovations when appropriate.

Key Requirements

•Complete higher education in administrative or IT areas.
•Familiarity with chatbot development platforms and content management tools.
•Ability to analyze interaction data and relevant metrics using analytics tools.
•Basic understanding of programming languages and software development is a plus.
•Communicate clearly and concisely with different audiences and teams.

Skills:CommunicationCritical thinkingProblem-solvingTime managementMulti-tasking

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn