Analista de Suporte Júnior

Edenred
Brazil
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Communication","Critical thinking","Problem-solving","Time management","Multi-tasking"]

Create, review, and continuously update chatbot content to ensure responses are accurate and aligned with user needs. Monitor and analyze user interactions to spot patterns and areas for improvement, and maintain quality control processes so information stays precise and current. Partner with Technology, Product, and driver support teams to align chatbot content with company strategy, while staying up to date on chatbot and AI best practices.

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Edenred
Edenred
1 month ago

Analista de Suporte Júnior

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live

Job Summary

Create, review, and continuously update chatbot content to ensure responses are accurate and aligned with user needs. Monitor and analyze user interactions to spot patterns and areas for improvement, and maintain quality control processes so information stays precise and current. Partner with Technology, Product, and driver support teams to align chatbot content with company strategy, while staying up to date on chatbot and AI best practices.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Create, review, and update chatbot responses and content to ensure they are informative and relevant.
  • •Monitor and analyze user interactions to identify patterns, trends, and needed improvements.
  • •Implement and manage quality control processes to keep chatbot information accurate and up to date.
  • •Collaborate with Technology, Product, and driver support teams to align chatbot content with company strategy.
  • •Stay current on new chatbot and AI tools and best practices, proposing innovations when appropriate.

Key Requirements

  • •Complete higher education in administrative or IT areas.
  • •Familiarity with chatbot development platforms and content management tools.
  • •Ability to analyze interaction data and relevant metrics using analytics tools.
  • •Basic understanding of programming languages and software development is a plus.
  • •Communicate clearly and concisely with different audiences and teams.
Skills:CommunicationCritical thinkingProblem-solvingTime managementMulti-tasking

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn