Barnes & Thornburg

2 weeks ago

Service Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide firm-wide support to end users under the direct supervision of the Manager of User Technology. Handle requests via phone and email for software and hardware issues, respond within agreed timeframes, and maintain accurate call/email records in the tracking system. Troubleshoot using strong technical knowledge of operating systems, networks, and security, escalate issues when needed, and continuously improve support processes through training and knowledge-base contributions.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide support via telephone and e-mail for all firm users on software applications and hardware.
•Respond to end user inquiries within agreed-upon timeframes.
•Track customer calls and e-mails by recording detailed and accurate information in the tracking system.
•Participate in training and maintain knowledge of existing and new technologies to support requests effectively.
•Escalate end user issues appropriately and identify team process improvements, including contributing to the knowledge base.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Key Requirements

•Degree or two years of related experience and/or training experience preferred; prior work in a legal environment is a plus.
•Solid understanding of network and PC operating systems, applications, LAN/WAN hardware, security, protocols and standards.
•Knowledge of Microsoft Windows and Microsoft Office, including e-mail, file and print services, telecommunications, remote access, virtual private networks, firewalls, access control, and encryption.
•Working knowledge of iManage document management software (other legal software preferred).
•Excellent written, oral, and interpersonal communication skills, with the ability to prioritize in a high-pressure environment.

Experience:2+ yearsLegal environmentCustomer service support

Skills:CommunicationInterpersonal skillsPrioritizationProblem solvingService orientation

Tech Stack:Microsoft WindowsMicrosoft OfficeCitrixRemote ComputingE-mailFile and print servicesLAN/WANRemote accessVirtual private networksVPNFirewallsAccess controlEncryptionIManageMicrosoft TeamsZoom

Company Brief

Barnes & Thornburg

Barnes & Thornburg LLP is a national full-service law firm providing corporate, litigation, IP, labor, real estate, and regulatory legal services from 23 U.S. offices, serving clients across industries.

Industry: Legal Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Indianapolis, United States

Founded: 1982

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Barnes & Thornburg

2 weeks ago

Service Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide support via telephone and e-mail for all firm users on software applications and hardware.
•Respond to end user inquiries within agreed-upon timeframes.
•Track customer calls and e-mails by recording detailed and accurate information in the tracking system.
•Participate in training and maintain knowledge of existing and new technologies to support requests effectively.
•Escalate end user issues appropriately and identify team process improvements, including contributing to the knowledge base.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Key Requirements

•Degree or two years of related experience and/or training experience preferred; prior work in a legal environment is a plus.
•Solid understanding of network and PC operating systems, applications, LAN/WAN hardware, security, protocols and standards.
•Knowledge of Microsoft Windows and Microsoft Office, including e-mail, file and print services, telecommunications, remote access, virtual private networks, firewalls, access control, and encryption.
•Working knowledge of iManage document management software (other legal software preferred).
•Excellent written, oral, and interpersonal communication skills, with the ability to prioritize in a high-pressure environment.

Experience:2+ yearsLegal environmentCustomer service support

Skills:CommunicationInterpersonal skillsPrioritizationProblem solvingService orientation

Company Brief

Barnes & Thornburg

Industry: Legal Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Indianapolis, United States

Founded: 1982

Glassdoor: 3.7

Website LinkedIn Glassdoor