Salesforce

4 weeks ago

Customer Success Manager, Retail Industry

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Join Salesforce as a Customer Success Manager for the Retail Industry, serving as the primary point of contact for Salesforce's largest and highest-profile customers. Drive value by aligning business goals with Salesforce capabilities, coordinating delivery of Signature Success services, and collaborating with Sales, Engineering, and Product teams to ensure renewals and revenue growth. You’ll translate complex technical concepts into business outcomes and support peak event readiness.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability, responsible for orchestrating all Signature deliverables, experience, renewal, and expansion
•Build and maintain stakeholder relationships with IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature
•Help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the Signature Success catalogue of services, providing timely Salesforce feature guidance, and advising on feature adoption and risks
•Communicate and demonstrate the value of Signature Success, ensuring all collaborators understand it so customers continue to renew
•Build strong cross-functional relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities

Travel: Medium travel

Key Requirements

•7+ years of relevant industry experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture.
•Excellent English communication and presentation skills, with demonstrated ability to influence and communicate effectively at all levels — including executive and C-suite.
•Ability to analyse technical concepts, translate them into business terms, and map business requirements to technical features.
•Ability to explain complex technical concepts in accessible language to customers, and clearly translate customer needs to internal teams.
•A degree or equivalent experience. Experience will be evaluated based on the skills and behaviours relevant to this role — including extracurricular leadership, military service, volunteer roles, and other professional experience.

Experience:7+ yearsSaaSCRMRetailSalesforce

Education:Bachelor's

Skills:CommunicationPresentationRelationship buildingCollaborationProblem-solving

Languages:English

Tech Stack:SalesforceAICRMSaaS

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

4 weeks ago

Customer Success Manager, Retail Industry

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability, responsible for orchestrating all Signature deliverables, experience, renewal, and expansion
•Build and maintain stakeholder relationships with IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature
•Help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the Signature Success catalogue of services, providing timely Salesforce feature guidance, and advising on feature adoption and risks
•Communicate and demonstrate the value of Signature Success, ensuring all collaborators understand it so customers continue to renew
•Build strong cross-functional relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities

Travel: Medium travel

Key Requirements

•7+ years of relevant industry experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture.
•Excellent English communication and presentation skills, with demonstrated ability to influence and communicate effectively at all levels — including executive and C-suite.
•Ability to analyse technical concepts, translate them into business terms, and map business requirements to technical features.
•Ability to explain complex technical concepts in accessible language to customers, and clearly translate customer needs to internal teams.
•A degree or equivalent experience. Experience will be evaluated based on the skills and behaviours relevant to this role — including extracurricular leadership, military service, volunteer roles, and other professional experience.

Experience:7+ yearsSaaSCRMRetailSalesforce

Education:Bachelor's

Skills:CommunicationPresentationRelationship buildingCollaborationProblem-solving

Languages:English

Tech Stack:SalesforceAICRMSaaS

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor