NTT

1 week ago

IT Support Analyst (f/m/d) - onsite

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide end-user computing support for a client environment as part of the EUC team in Ratingen. Handle day-to-day incident resolution and request fulfillment aligned to ITIL, working toward SLAs, CSFs, and KPIs. Perform IMAC activities for desktops, laptops, monitors, printers, and peripherals as needed across client sites. Troubleshoot issues across Windows, Microsoft Office, and end-user hardware, using ITSM tools such as ServiceNow or Remedy.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Support end users as a contributor to the End User Computing (EUC) team in a client environment.
•Resolve incidents and fulfill requests day to day following the ITIL framework.
•Work toward SLAs, CSFs, and KPIs aligned to operational and project objectives.
•Perform IMAC activities for desktops, laptops, monitors, printers, and related peripherals as needed.
•Stay current on new and emerging technologies based on business requirements.

Travel: Low travel

Key Requirements

•Several years of experience in End User Computing, IT Support, and Asset Management.
•Strong troubleshooting skills across Windows, Office, and end-user hardware (including COTS).
•Basic understanding of ITIL frameworks.
•Experience using ITSM tools such as ServiceNow or Remedy.
•Azure work experience and communication skills in both English and German (must have).

Experience:End user computingIT supportAsset management

Skills:TroubleshootingCommunication

Certifications:Azure fundamentals

Languages:EnglishGerman

Tech Stack:WindowsMicrosoft OfficeITILServiceNowRemedyAzureIMACEnd User Computing (EUC)COTSITSM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT