Customer Specialist

CarMax
Denver
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Guide customers through the used-vehicle buying, selling, and servicing journey by delivering exceptional, customer-first support. You’ll learn hands-on responsibilities such as sales assistance, vehicle condition assessments, inventory check-in and scanning, paperwork processing, and coordinating service appointments and repair-order invoice accuracy. The role emphasizes accuracy, process adherence, and CarMax’s standards for quality, integrity, and EH&S compliance in a fast-paced environment.

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FursaFursa
CarMax
CarMax
3 months ago

Customer Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through the used-vehicle buying, selling, and servicing journey by delivering exceptional, customer-first support. You’ll learn hands-on responsibilities such as sales assistance, vehicle condition assessments, inventory check-in and scanning, paperwork processing, and coordinating service appointments and repair-order invoice accuracy. The role emphasizes accuracy, process adherence, and CarMax’s standards for quality, integrity, and EH&S compliance in a fast-paced environment.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while handling required administrative tasks.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •High School Diploma or equivalent and a valid driver’s license.
  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •Ability to manage multiple tasks with attention to detail and meet deadlines, including lifting up to 25 lbs and reading/transcribing data accurately.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn