Jr. Systems Engineer - Dedicated

Atlas Technica
Chicago
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Customer-focused communication","Responsibility","Organization","Documentation","Collaboration"]

Provide dedicated onsite, client-facing IT support for assigned Atlas Technica client environments in Chicago. Resolve and manage support requests through a ticketing system, troubleshooting end-user issues across Microsoft Windows, Microsoft Office, and workplace devices. Support Microsoft 365 services (Exchange Online, SharePoint Online, Intune, Teams, Entra ID), assist with basic Windows Server/Active Directory administration, maintain documentation, and escalate complex issues when needed.

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Atlas Technica
Atlas Technica
19 hours ago

Jr. Systems Engineer - Dedicated

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide dedicated onsite, client-facing IT support for assigned Atlas Technica client environments in Chicago. Resolve and manage support requests through a ticketing system, troubleshooting end-user issues across Microsoft Windows, Microsoft Office, and workplace devices. Support Microsoft 365 services (Exchange Online, SharePoint Online, Intune, Teams, Entra ID), assist with basic Windows Server/Active Directory administration, maintain documentation, and escalate complex issues when needed.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Provide dedicated onsite IT support and technical assistance to client users.
  • •Manage and resolve support requests through the organization’s ticketing system.
  • •Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies.
  • •Support Microsoft 365 environments including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID.
  • •Maintain accurate ticket notes/documentation and follow security and change-control standards, escalating complex issues as needed.
Travel: Low travel

Key Requirements

  • •1+ year of relevant IT experience in desktop support, service desk, systems administration, systems engineering, or related technical environments.
  • •Hands-on end-user and desktop support experience across Microsoft Windows, Microsoft Office, and workplace devices (desktops, laptops, mobile devices, peripherals).
  • •Experience supporting or administering Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, or Microsoft Entra ID.
  • •Foundational knowledge of Microsoft Windows Server, Active Directory, and Group Policy concepts.
  • •Strong communication plus responsibility, organization, documentation, and follow-through; ability to work onsite and travel periodically within the Chicago metro area.
Skills:Customer-focused communicationResponsibilityOrganizationDocumentationCollaboration
Tech Stack:Microsoft WindowsMicrosoft OfficeMicrosoft 365Exchange OnlineSharePoint OnlineMicrosoft IntuneMicrosoft TeamsMicrosoft Entra IDWindows ServerActive DirectoryGroup PolicyIdentityAccessEndpoint-management technologiesTCP/IPDNSDHCPLAN/WANWireless networkingFirewalls

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
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Glassdoor: 4.2
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