NTT

2 weeks ago

Desktop Support Senior Associate-Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Reposted: first listed 5 hours ago

Job Summary

Provide IT service desk support for end-users in Guadalajara, handling issues for IT devices, applications, and processes. Record, update, and escalate support tickets, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Contribute to process and technology improvements while using strong troubleshooting skills across Windows 10, macOS, iOS, Android, and Microsoft/Google environments.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user onboarding activities for IT systems and tools.
•Work with internal IT teams on system testing, integration, and maintenance.
•Seek and implement process and technology improvements while supporting discovery of new IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and strong communication with various stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Ability to work independently in a diverse global team and as a 24/7 rotational shift role.
•IT software and hardware troubleshooting knowledge (Windows 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:Customer serviceCommunicationTroubleshootingTeamworkIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT