Head of Retail Product (Cuauhtemoc, Distrito Federal, MX, 06500)

HSBC
Mexico
Full timeFunction: Government & Public AdministrationEducation: bachelorsSkills: ["People leadership","Coaching","Analytical skills","Stakeholder management","Communication"]

Lead the strategy, development, and performance of retail credit and transactional products—including credit cards, personal/payroll loans, mortgages, DDA/current accounts, and acquiring. Own product lifecycle planning, profitability and P&L/KPI monitoring aligned to FRP, go-to-market execution, and product governance. Ensure strict regulatory compliance, manage audits/remediation, coordinate cross-functional stakeholders, and coach a high-performing team to drive profitable growth and improved customer outcomes.

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FursaFursa
HSBC
HSBC
6 hours ago

Head of Retail Product (Cuauhtemoc, Distrito Federal, MX, 06500)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead the strategy, development, and performance of retail credit and transactional products—including credit cards, personal/payroll loans, mortgages, DDA/current accounts, and acquiring. Own product lifecycle planning, profitability and P&L/KPI monitoring aligned to FRP, go-to-market execution, and product governance. Ensure strict regulatory compliance, manage audits/remediation, coordinate cross-functional stakeholders, and coach a high-performing team to drive profitable growth and improved customer outcomes.
Location: Mexico
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Sr. Director level

Key Responsibilities

  • •Define end-to-end product strategy (value proposition, segmentation, pricing, channels, positioning, and roadmap) and prioritise initiatives by impact and feasibility.
  • •Manage product lifecycle from launch through growth and optimisation (and sunset where relevant).
  • •Own profitability and financial performance by aligning returns for cards/portfolio to FRP; define and monitor P&L and KPIs (e.g., ROE/ROI, margin, cost of risk).
  • •Lead product development and go-to-market, including requirements, business cases, offer design, customer journeys, sales materials, training, and post-launch performance control.
  • •Ensure regulatory compliance and controls across documentation, disclosures, contracts, sales practices, and processes; manage audits/issues and remediation plans.

Key Requirements

  • •Proven experience leading product management for retail banking portfolios, ideally across Credit Cards and Lending (Personal/Payroll Loans, Mortgages), with exposure to DDA and/or Acquiring preferred.
  • •Proven ownership of product P&L and a track record delivering profitable growth and returns aligned to financial plans (e.g., FRP).
  • •Experience taking products from concept to launch and optimisation, including business case development, pricing/fees, value proposition, and go-to-market execution.
  • •Strong commercial experience designing and executing acquisition, activation, usage, and retention strategies across multiple channels (digital, branch, contact centre, partners).
  • •Experience in a highly regulated environment, managing regulatory deliverables, audits, issues, and remediation plans.
Education:Bachelor's
Skills:People leadershipCoachingAnalytical skillsStakeholder managementCommunication
Certifications:Product ManagementAgileRisk/Compliance

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn