Sailor Health

1 day ago

Patient Care Associate (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the first point of contact for older adults and their caregivers when they reach out, guiding them through the intake process with warmth, clarity, and professionalism. Provide care coordination and emotional support as patients move from initial contact to matching with the right therapist. This remote, full-time role combines empathetic communication with highly organized execution using healthcare and customer-support tools.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the first voice patients or caregivers hear when contacting Sailor Health and guide them through intake.
•Provide patient support, care coordination, and emotional guidance throughout the journey into care.
•Help match new patients with the right therapist and support them in feeling confident and understood.
•Communicate with warmth and professionalism to ensure patients feel supported at every step.
•Manage multiple patients and intake details to keep the process running smoothly.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

•Empathetic, clear communicator who can handle difficult or emotional conversations with kindness and active listening.
•Highly organized and detail-oriented, able to juggle multiple patients at different stages without missing anything.
•Tech-comfortable; can learn tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
•Mission-aligned commitment to improving mental health care access for older adults.
•Healthcare, customer service, or administrative support experience is welcome but not required.

Experience:HealthcareMental health

Skills:EmpathyActive listeningCommunicationOrganizationDetail orientedMission alignment

Tech Stack:Google WorkspaceHealthieHubSpotEHRCRM

Company Brief

Sailor Health

Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.

Industry: HealthTech

Website

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Sailor Health

1 day ago

Patient Care Associate (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the first voice patients or caregivers hear when contacting Sailor Health and guide them through intake.
•Provide patient support, care coordination, and emotional guidance throughout the journey into care.
•Help match new patients with the right therapist and support them in feeling confident and understood.
•Communicate with warmth and professionalism to ensure patients feel supported at every step.
•Manage multiple patients and intake details to keep the process running smoothly.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

•Empathetic, clear communicator who can handle difficult or emotional conversations with kindness and active listening.
•Highly organized and detail-oriented, able to juggle multiple patients at different stages without missing anything.
•Tech-comfortable; can learn tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
•Mission-aligned commitment to improving mental health care access for older adults.
•Healthcare, customer service, or administrative support experience is welcome but not required.

Experience:HealthcareMental health

Skills:EmpathyActive listeningCommunicationOrganizationDetail orientedMission alignment

Tech Stack:Google WorkspaceHealthieHubSpotEHRCRM

Company Brief

Sailor Health

Industry: HealthTech

Website