Customer Operations Manager Silvus

Own post-sales operational delivery for key customers, serving as the primary liaison between customers, Silvus manufacturing, and internal teams. Manage purchase orders, production schedules, demand forecast integration, and delivery coordination to keep components on time and aligned to customers’ long-term roadmaps. Lead QBRs, resolve technical integration issues with Engineering, manage RMA processes, and guide lifecycle transitions through EOL notices while representing the “voice of the customer” internally.