Small Claims Track File Handler

Manage a caseload of litigated small claims track files, including those in the OIC portal, ensuring court and portal deadlines are met. Analyze evidence to form initial strategies for liability and quantum, and conduct telephone negotiations with clients, defendants, insurers, and solicitors to reach appropriate settlements. Draft court documents and witness statements, maintain case and billing records, and support compliance with SRA standards and ISO 9001 guidelines under a lead file handler’s supervision.