Customer Service Representative

Amcor
Porto
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focused","Results oriented","Interpersonal communication","Time management","Organizational skills"]

Serve as the central point of contact between customers and Amcor, owning end-to-end order management from placement through delivery in CRM and ERP systems. Coordinate with sales and internal teams to monitor requirements, communicate delays, manage finished-goods levels and aged inventory, and handle complaints with timely feedback. Support performance reviews, rush shipment expediting, and credit/debit notes while continuously improving service and adhering to OHSE and local hygiene standards.

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FursaFursa
Amcor
Amcor
23 hours ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the central point of contact between customers and Amcor, owning end-to-end order management from placement through delivery in CRM and ERP systems. Coordinate with sales and internal teams to monitor requirements, communicate delays, manage finished-goods levels and aged inventory, and handle complaints with timely feedback. Support performance reviews, rush shipment expediting, and credit/debit notes while continuously improving service and adhering to OHSE and local hygiene standards.
Location: Porto
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage end-to-end order management from order placement through delivery in CRM and ERP systems.
  • •Monitor customer requirements during order fulfilment, advise on delays, and provide alternatives to meet customer expectations.
  • •Prepare for and lead customer performance reviews (yearly, bi-yearly, or quarterly) with customers and neighbouring functions.
  • •Handle customer requests and share customer information (including forecasts) with colleagues from neighbouring functions.
  • •Acknowledge complaints, enter complaint data, provide prompt feedback, and support returns, rush shipment expediting, and credit/debit note requests.

Key Requirements

  • •Experience in a similar customer-facing role, preferably in a packaging or manufacturing environment.
  • •Experience with SAP and Salesforce.com (SAP/Salesforce.com preferred).
  • •Strong Excel skills.
  • •Fluency in English and Portuguese, with a good level of French.
  • •Ability to work independently in a local and remote team while managing stakeholders and continuously improving service.
Experience:PackagingManufacturing
Skills:Customer focusedResults orientedInterpersonal communicationTime managementOrganizational skills
Languages:EnglishPortugueseFrench
Tech Stack:SAPSalesforce.comSalesforceExcelCRMERP

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn