Director of Business & People Operations

Omniscient Digital
United States
Workplace: RemoteFull timeUSD 100,000 - 140,000 annuallyFunction: People, HR & TalentExperience: 5-8 yearsSkills: ["Communication","Leadership","Systems thinking","Meticulousness","Ownership"]

Own the company’s operating infrastructure end-to-end: utilization and capacity planning, workforce planning, delivery operating systems (SOPs, onboarding, quality gates), and the operational inputs behind margin and project profitability. Lead people operations including onboarding, performance management, compensation strategy, and retention systems, while governing the tool stack and AI/automation adoption. Report to the CEO and manage a Senior Recruiter and Business Operations Manager in a 30-person, fully remote, growth-focused agency.

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FursaFursa
Omniscient Digital
Omniscient Digital
1 day ago

Director of Business & People Operations

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Last checked: 9 hours agoStatus: Live

Job Summary

Own the company’s operating infrastructure end-to-end: utilization and capacity planning, workforce planning, delivery operating systems (SOPs, onboarding, quality gates), and the operational inputs behind margin and project profitability. Lead people operations including onboarding, performance management, compensation strategy, and retention systems, while governing the tool stack and AI/automation adoption. Report to the CEO and manage a Senior Recruiter and Business Operations Manager in a 30-person, fully remote, growth-focused agency.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Director level

Key Responsibilities

  • •Own team utilization, capacity planning, and billability reporting, including forecasting and automating routine reporting.
  • •Build and manage workforce planning models covering headcount strategy, hiring schedules, progression paths, pay bands, and team economics.
  • •Own the operational inputs to financial conversations by managing margin inputs, time tracking accuracy, project profitability, and reporting cadence.
  • •Design and own the delivery operating system (SOPs, handoffs, onboarding, quality gates) and scope AI workflows to automate repeatable processes.
  • •Own people operations and tool governance, including onboarding/ramp and performance/compensation systems, plus time tracking, CRM, AI tools, file storage, and integrations.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Perks:Health Insurance401kProfit SharePaid LeaveLearning BudgetNetworking Stipend

Key Requirements

  • •5 to 8 years of operations experience with at least 3 years in agency, consulting, or professional services.
  • •Direct people management experience coaching, setting expectations, giving feedback, and holding people accountable.
  • •Owned utilization and gross margin reporting for a services business; know which levers leadership can actually pull.
  • •Shipped AI into an organization that is still in production (not a pilot/sandbox/course).
  • •Systems-minded and able to document, automate, and improve processes in ambiguous environments.
Experience:5-8 yearsAgencyConsultingProfessional services
Skills:CommunicationLeadershipSystems thinkingMeticulousnessOwnership
Tech Stack:AsanaCRMTime tracking

Company Brief

Omniscient Digital
Omniscient Digital is an organic growth agency that helps B2B software companies turn SEO, GEO, and content into measurable revenue and pipeline through data-driven content strategy, SEO engineering, and growth programs.
Industry: Consulting
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: Austin, United States
Founded: 2019
Glassdoor
Glassdoor: 3.5
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