Applied Materials

2 months ago

Technical Support Engineer - Etch AMNA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide remote and on-site technical support to Field Service Operations for highly complex semiconductor equipment issues, including equipment malfunctions, on-wafer problems, and performance enhancement programs. Own technical escalations with a focus on time-to-resolution and quality, establish success criteria, run root-cause analysis, and support repair activity through escalation closure. Collaborate with BU engineers, coach FSO, publish technical lessons/troubleshooting materials, and support NPI and DFx projects.

Location: Texas, San Francisco, Arizona, Idaho, Oregon

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support multiple technical escalations and resolve issues with focus on time-to-resolution and quality.
•Analyze and compile findings, establish success criteria, and perform root cause analysis for complex equipment malfunction and on-wafer issues.
•Support FSO repair activities through escalation closure and provide on-site coaching to Field Service Operations.
•Attend customer field issues meetings, collaborate with BU engineers, and recommend best practices to improve products and services.
•Publish technical lessons learned and troubleshooting materials; provide Alpha/Beta site support and support NPI and BU DFx projects.

Travel: High travel

Pay and Benefits

Salary: USD 96,000 - 132,000 annually

Key Requirements

•Bachelor’s degree (or equivalent) in a technical field.
•4–7 years of Semiconductor Etch experience.
•Proficiency with Microsoft suite and tools such as SAP, VSPI, and ARK.
•Ability to establish success criteria, develop action plans, and perform root cause analysis to resolve complex equipment issues.
•Excellent communication and relationship management skills for explaining difficult information and managing stressful situations.

Experience:Semiconductor etch

Education:Bachelor's

Skills:CommunicationRelationship managementTroubleshootingProblem-solvingCollaboration

Tech Stack:Microsoft suiteSAPVSPIARK

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

2 months ago

Technical Support Engineer - Etch AMNA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Texas, San Francisco, Arizona, Idaho, Oregon

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support multiple technical escalations and resolve issues with focus on time-to-resolution and quality.
•Analyze and compile findings, establish success criteria, and perform root cause analysis for complex equipment malfunction and on-wafer issues.
•Support FSO repair activities through escalation closure and provide on-site coaching to Field Service Operations.
•Attend customer field issues meetings, collaborate with BU engineers, and recommend best practices to improve products and services.
•Publish technical lessons learned and troubleshooting materials; provide Alpha/Beta site support and support NPI and BU DFx projects.

Travel: High travel

Pay and Benefits

Salary: USD 96,000 - 132,000 annually

Key Requirements

•Bachelor’s degree (or equivalent) in a technical field.
•4–7 years of Semiconductor Etch experience.
•Proficiency with Microsoft suite and tools such as SAP, VSPI, and ARK.
•Ability to establish success criteria, develop action plans, and perform root cause analysis to resolve complex equipment issues.
•Excellent communication and relationship management skills for explaining difficult information and managing stressful situations.

Experience:Semiconductor etch

Education:Bachelor's

Skills:CommunicationRelationship managementTroubleshootingProblem-solvingCollaboration

Tech Stack:Microsoft suiteSAPVSPIARK

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor