Customer Service Specialist- Consumer Banking

KeyCorp
United States
Workplace: HybridFull timeUSD 18 - 23.08 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Problem-solving","Multi-tasking","Attention to detail","Empathy","Emotional intelligence"]

Serve as the voice of KeyBank in a fast-paced consumer call center, handling inbound calls and solving client questions while de-escalating issues and educating customers on products. Provide technical support for Key’s online services across phone and digital channels, collaborating with teammates to resolve concerns end-to-end. Use scripts, follow policies with sound judgment, and apply AI and digital tools to enhance service while maintaining a strong client experience presence.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
KeyCorp
KeyCorp
2 days ago

Customer Service Specialist- Consumer Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the voice of KeyBank in a fast-paced consumer call center, handling inbound calls and solving client questions while de-escalating issues and educating customers on products. Provide technical support for Key’s online services across phone and digital channels, collaborating with teammates to resolve concerns end-to-end. Use scripts, follow policies with sound judgment, and apply AI and digital tools to enhance service while maintaining a strong client experience presence.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Embody KeyBank’s client experience culture with strong presence and impact for each client and teammate.
  • •Receive inbound calls and handle back-to-back calls in a fast-paced environment.
  • •Answer client questions, solve problems, educate customers, de-escalate dissatisfied clients, and make suggestions that support the Moments Matter culture.
  • •Provide technical support for Key’s online products and services across PC, mobile, and tablets.
  • •Follow policies and procedures professionally, using scripts and sound judgment to resolve issues end-to-end.

Pay and Benefits

Salary: USD 18 - 23.08 hourly
Perks:401kPaid LeaveGym MembershipPaid Training

Key Requirements

  • •High school diploma/GED required.
  • •Minimum 1 year client service experience.
  • •Demonstrated success in problem resolution, multi-tasking, and attention to detail.
  • •Ability to work in a fast-paced, high-volume contact center with flexibility, empathy, and patience.
  • •Advanced computer skills and ability to navigate multiple screens and software while speaking with clients over the phone.
Experience:1+ yearsBankingContact center
Education:High School
Skills:Problem-solvingMulti-taskingAttention to detailEmpathyEmotional intelligence
Tech Stack:Computer skillsWeb browsersWebsitesMobile applicationsPCMobileTabletsVoiceChatMessagingAsynchronous channelsAI

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn