Customer Relations Agent (m/w/d)

Pernod Ricard
Germany
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer orientation","Service orientation","Independent work","Structured work"]

Handle and steer customer orders from trade and gastronomy using the company’s ERP system. Act as the first point of contact for customers, key accounts, and the sales field team to ensure smooth order management. Process complaints, create credits, and co-develop customer-focused solutions. Maintain high-quality customer data and monitor ordering platforms to ensure timely processing, while improving processes with cross-functional teams.

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Pernod Ricard
Pernod Ricard
4 hours ago

Customer Relations Agent (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle and steer customer orders from trade and gastronomy using the company’s ERP system. Act as the first point of contact for customers, key accounts, and the sales field team to ensure smooth order management. Process complaints, create credits, and co-develop customer-focused solutions. Maintain high-quality customer data and monitor ordering platforms to ensure timely processing, while improving processes with cross-functional teams.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Process and manage customer orders from trade and gastronomy in the ERP system.
  • •Serve as first contact for customers, key accounts, and the field sales team to ensure smooth order management.
  • •Handle complaints, create credit notes, and develop service-oriented solutions with customers.
  • •Maintain and manage customer data, including creating new customer records and ensuring data quality.
  • •Monitor ordering platforms and coordinate process improvements with key account, field sales, and accounting teams.

Pay and Benefits

Perks:Paid LeaveLearning BudgetRelocationPension

Key Requirements

  • •Completed commercial training and several years of experience in a comparable position.
  • •Hands-on experience with MS Office (especially Excel) and working with digital tools and ERP systems.
  • •Clear, friendly, and professional communication with customers and various stakeholders.
  • •Strong customer and service orientation, with independent and structured working style.
  • •Ability to prioritize and stay reliable even under high workload.
Skills:CommunicationCustomer orientationService orientationIndependent workStructured work
Languages:DeutschEnglisch
Tech Stack:MS OfficeExcelERP

Company Brief

Pernod Ricard
Global producer and distributor of premium wines and spirits, with a portfolio of internationally recognized alcoholic beverage brands. Operates across markets worldwide through manufacturing, marketing, and large-scale distribution.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn