Account Manager - Canada

Alan
Toronto
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Negotiation","Empathy","Active listening","Problem-solving","Growth mindset"]

Own and grow a portfolio of mid-market customer accounts, building strong relationships with key stakeholders and engaging employees/admins to drive adoption of Alan’s prevention insurance. Proactively spot dissatisfaction signals, run business reviews with consumption reporting, and execute cross-selling/upselling initiatives. Renegotiate contracts to balance value for money with sustainable profitability while serving as the voice of customers to Product teams.

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Alan
Alan
1 day ago

Account Manager - Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own and grow a portfolio of mid-market customer accounts, building strong relationships with key stakeholders and engaging employees/admins to drive adoption of Alan’s prevention insurance. Proactively spot dissatisfaction signals, run business reviews with consumption reporting, and execute cross-selling/upselling initiatives. Renegotiate contracts to balance value for money with sustainable profitability while serving as the voice of customers to Product teams.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle a portfolio of accounts and flagship companies.
  • •Build and maintain strong customer relationships, identify needs, and help clients achieve goals through Alan.
  • •Proactively identify signals of dissatisfaction and implement solutions.
  • •Promote Alan’s health partner positioning to generate adoption by employees and admins.
  • •Analyze consumption reports via business reviews; execute cross-selling/upselling and renegotiate contracts; act as the voice of customers with Product teams.

Pay and Benefits

Perks:EquityHealth InsuranceParental Leave

Key Requirements

  • •2 to 5 years of experience in a customer-facing role with experience interacting with C-Levels and/or HRD.
  • •Full working proficiency in English.
  • •Experience working with mid-market companies up to 200 employees and managing a portfolio of 100+ accounts.
  • •Strong tact and empathy to negotiate effectively.
  • •Build long-term relationships using trust, transparency, active listening, and a growth mindset (adapt to new trends and understand the health insurance market).
Experience:2-5 yearsHealth insuranceInsurance
Skills:NegotiationEmpathyActive listeningProblem-solvingGrowth mindset
Licenses:LLQP
Languages:English

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor